There was an router update through the night which has slowed my internet down to less than 1 mbs

[Saintjimmy1999]

There was an update to my router last night and now my internet is running at less than 1 mbs. When I called sky I was told I would need to buy a new router, I wasn't notified about this so why should I be out of pocket for something that was out of my control.

[cookiemonsteruk]

@Saintjimmy1999 

Can you post your router stats 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[TimmyBGood]

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@Saintjimmy1999 wrote:

When I called sky I was told I would need to buy a new router

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That's clearly not the case, but it's unlikely a Hub update would cause a drop in speed anyway.  Could you confirm which model you are using?

[Saintjimmy1999]

The hub3 that lays down flat.

[cookiemonsteruk]

@Saintjimmy1999 

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Saintjimmy1999]

 

[TimmyBGood]

@Saintjimmy1999 

Not that page: you need the one produced by clicking 'Show Statistics'

[Saintjimmy1999]

I don't seem to be able to find this page as I am using my mobile it won't let me move on from this it shows error 401 page

[cookiemonsteruk]

@Saintjimmy1999 

Click maintenance at top of page and go down and click show statistics

[Saintjimmy1999]

I can't get past the main menu as it shows error message.

[cookiemonsteruk]

@Saintjimmy1999 

You will need to sign in 

Username admin

Password sky

[Saintjimmy1999]

Thank you I think I've found it

 

[cookiemonsteruk]

@Saintjimmy1999 

At the bottom click "show statistics" and post

[Amanda+sim]

I've had the same issues today my internet not working and when it does work it's super slow (lagging) I even have message on my tv that says I've no connection or poor connection I'm a sky q customer 

[cookiemonsteruk]

@Saintjimmy1999 

Although you are showing a very healthy 79.9 Mbps so the router is not the issue