Connected but no Internet

[jones.ben]

Just started to watch a film and the internet just cut off, I have unplugged/switched everything off numerous times and now it won't let me run a check on my hub can anyone from sky help me please as my son needs the internet for his homework

[GD1]

@jones.ben  What lights are showing on your router?  https://www.sky.com/help/diagnostics/lights-on-your-sky-hub-explained/lights-on-your-sky-hub-explain...

[jones.ben]

Green Amber green

[cookiemonsteruk]

@jones.ben 

Whereabouts are you to check for outages

[GD1]

@jones.ben  Would suggest a fault, there is nothing on the twitter feed as yet, which area are you in?

You can also Test My Connection using the MySky app over 4G, it should pick up a fault.

[jones.ben]

I am in Barnsley South yorkshire, and I have tried running a test through the app but it keeps saying our test aren't working at the moment 

[GD1]

@jones.ben  Try this see if there any any faults logged https://www.sky.com/help/articles/check-your-services

[jones.ben]

No I says no faults in my area and still won't let me do the other check either 

[cookiemonsteruk]

@jones.ben 

Contact sky on 150 from your landline to report the issue

[GD1]

@jones.ben  If you have a Sky Talk phone does it let you make a phone call?  Dial 150 from A Sky talk line.

However assuming your phone line is down use this link https://www.sky.com/help/home Click on the Need More Help? for the number to call from another phone.

[jones.ben]

No won't don't use a phone

[GD1]

@jones.ben Other than what we've advised there isn't much the forum can do, the fault may appear as an outage oand be updated on twitter or may just come back on it's own.  If not you will need to contact Sky and log it as a fault, the forum can't do that.