Support with your Sky bill

[lvckv]

My Sky tv (Sky Q, Sky Sports, Sky Go Extra) bill has gone up from £47 to £57 last month.

I've been with Sky for 18 months and had no warning whatsoever about this. In March I received and email saying that I could save £7 on Sky Sports by renewing but the link in the email didn't work.

I can't get in touch with Sky in any official way because the only way the site lets me get in touch is via the Sky Community. No way to cancel my subscription or remove any section of it.

This is pathetic...

[lvckv]

Can't even use this https://www.sky.com/help/complaints because clicking submit doesn't work. lol, how convenient...

[Mark39]

@lvckv probably an offer coming to an end. Sky tell you upfront in your sign up confirmation when the offer will end and what the price will be after it does.

You can contact Sky officially by calling them. Although they're prioritising keyworkers etc, Sky will take your call. Just wait without responding to the recorded message and when the bot asks why you're calling, say 'cancel' and you'll be put through to those best placed to discuss a new offer.

You can find the number to call via the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home

[David+Deiraniya]

Chloe

I am all in favour of prioritising  but were all being sent on a loop by Sky encoraging people to use Sky.com and My Sky app BUT these cant answer any of my queries.  

I need to speak someone, this is NOT fair to the massive majority of your customers 

David 

[Chloe-W22]

Hi all, just to echo that of other users on this thread if you call Sky your call will still be answered if you are not a key worker or vulnerable customer. Our wait times are advised 1-2 hours and your call may impact our ability to get to who need us most at this time.

Thank you for your understanding.

[ash3651]

Hello,

I'm a front line key worker please please help with the below its just not possible to speak on the phone regarding this as an automtated service.

I paused the sky sports package at the start of it being offered by Sky, I see now on my bill that the sky sports is shown as FREE ie paused, however the sky entertainment package has increased from £13 to £28.. which means the overall package payment is the same price as before which included sky sports.

Prior to was £15 sports and £13 sky entertainment pack=£28pm

Now £0 sports paused and £29 sky entertainment pack= £29pm

Why is this please, this seems a bit of a play with numbers by sky and actually not providing anything for free?

@Chloe-W22 

[A-Car101]

This is not true Chloe. The automated message asks if you are a key worker. If you say Yes you can talk to someone but if you say No it refers you to online and automically disconnects the call.

I recently renewed my broadband package and am now being overcharged £16 per month. The engineer who was supposed to come and install the upgrade, did not come on the agreed date. I have no way to contact Sky to talk about the overcharging and no way to talk to them about when an engineer will come.

[ash3651]

Your wrong even if you say YES,  you are taken through to a remote answer service you cannot speak to anyone about your billing etc.

[Grap64]

I have tried this also and said yes but still dont get put through to anybody to talk to about my billing 

[A-Car101]

I got an email on 20th March telling me that my broadband contract would expire soon and I need to contact them within 10 days to avoid moving from £32pm to £48pm. I called Sky the same day and agreed a new contract at £27pm for a better service than I was currently on. I got a confirmation email with the new price at £27pm for 18 months and another email with an engineer appointment on 8th April.

Engineer did not turn up.
My next bill was £48.

Checking my sky account it still says future payments are going to be £48.

I called the number and cant speak with anyone as it automatically disconnects if you are not a key worker. It refers me to online to manage my account, which in turn refers me to this forum/community. And Sky representatives on here are advising we call the number to speak with someone. Some craic! Do I just have to accept that i am going in circles and be forced to pay the extra £21 per month?

[Rebeka31]

would my services be restricted however

[katsuakira]

i missed a direct debt and i try to pay by card but the visa verfication is not working so iam unable to pay i been trying to contact sky no answer or any help

[zongo]

Chloe, I am a key worker (don't like to constantly use this as I'm not alone on doing what we can) this is about finances for all at this time too.  As I said I've not called, emailed or internet chatted to anyone regarding a change and yet my bill has gone up.

[J+sky]

Hello, i am a key worker and unable to get in contact with sky. I have recently joined sky with wifi and tv. I had my wifi fitted on time however my  tv box fitting was delayed by 3 weeks due to Covid. I joined on the basis of my monthly bill being £37. On my sky app i have received my first bill of £64. I did call sky 2 weeks ago to discuss my billing and a colleague did confirm to me that i will not be charged for tv as it has not been installed yet. I also had to get an engineer to come as my internet stopped working for a few days which was extra hassle.I will be billed double than what was discussed without even using the services. @Chloe-W22 @

[ash3651]

I'd appreciate a reply re above on my  bill.. thanks @Chloe-W22