Support with your Sky bill

[Mark39]

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@ash3651 wrote:

I'd appreciate a reply re above on my  bill.. thanks @Chloe-W22 

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Call, and wait, without responding to the recorded message, and you'll be in the queue.

[Gemstar82]

sky are slowly responding to emails. Tried to get in touch for days even tho being a key worker and vital to work from home. Getting in touch over phone was a no go regardless waiting or not. However if you email AccessibleCustomerService@sky.uk, mine just got back to me today (unfortunately little too late) but if it's regarding bills next month I'm sure they can help. Turnaround is looking at 7 days. Good luck! 

[Christoph1988]

Restricted account paid half my bill can’t afford the rest

by Christoph1988 in Account & Billing

‎30/04/2020 01:28 PM

I'm self employed on zero income and have just received a universal credit payment of £590 which's meant to be a months money! After  paying half of it towards my rent and few other bills I'm left with barely anything to survive the month, I've paid half my bill today and I've tried applying for the covid-19 £23 a month contract but it keeps telling me the time has expired I'm trying my best to get this solved so it's one less thing I have to worry about I've been a sky customer for over 8 years if someone could help me with this it would be much appreciated many thanks Chris 

[Christoph1988]

I'm self employed on zero income and have just received a universal credit payment of £590 which's meant to be a months money! After  paying half of it towards my rent and few other bills I'm left with barely anything to survive the month, I've paid half my bill today and I've tried applying for the covid-19 £23 a month contract but it keeps telling me the time has expired I'm trying my best to get this solved so it's one less thing I have to worry about I've been a sky customer for over 8 years if someone could help me with this it would be much appreciated many thanks Chris 

[Darcybeth1]

Hi My sky bill has always been £17 but March  and April i have been charge £24-06 in March then £24-55 in April! I have checked my sky account and it does not expire till July.Could you please check for me please and explain why?kind regards Mr&Mrs Moore

[Anonymous]

Sky have not taken my direct debit for April from my bank account, although when I check my bill on line it is showing as being paid. I have tried contacting Sky as I am a vunerable person and being shielded but I cannot get through, 

[Piesarus]

@Christoph1988 @Darcybeth1 @Anonymous  this is a customer only forum not Sky. No one here can access your accounts, even the occasional Sky employees who come on the forum from time to time. You will need to speak to Sky. Ignore the message and stay on the line and don't select the options. Earlier in the day is the best time to call. 

[Christoph1988]

Thank you managed to get through and speak to someone appreciate your help 

[Samantha3195870]

If you can not afford your bill untill a certain date can it be put on hold or have a payment holiday like other big companies. I'm getting no where talking on this and no one gives you an answer! I have a key nhs worker who lives in my home and even when I say yes to a key working on the phone I still can't speak to anyone! This is stupid 

[Kat71]

Due to current nationwide situation I am unable to pay my bill on the due date. It will be a few days after. I am self employed and need the internet to be able to continue working, so can NOT afford for it to be disconnected. How do I  inform sky of this???? I need a 10 day extension. But as unable to direct message or call am concerned I will be disconnected without warning on the 5th.

Unable to change payment date as says will not affect upcoming bill

@Chloe-W22  can you help?????

[Piesarus]

@Kat71   this is a customer only forum not Sky. No one here can access your accounts, even the occasional Sky employees who come on the forum from time to time. You will need to speak to Sky. Ignore the message and stay on the line and don't select the options. Earlier in the day is the best time to call. Hope you get this sorted. 

[Cecilia11]

Hi,

My bill has gone up without notice, and i cant get through to any one to ask why.

Also i want to add Disney plus onto my [ackage and i cant online for some reason. I already have skyQ.

Cecilia

[Paulonthetelly]

@Cecilia11, increases can be due to either price increase as advised by Sky in January that came into in April. You may be out of contract and your rates would reflect that. Disney+ is shown as an upgrade option when you go into the my sky app or call customer services.

[ZoeW75]

Hi I am a keyworker and have been trying to get through with NO luck! I want to question my bill and don't have time constantly looking through online for answers that aren't there. I was informed a price which it clearly states on emails I've received but I have been charged more. I can not see online how you can challenge this. 

[toslaff]

I have just noticed that I have been charged for 2 phonecalls (Sky talk) that we did not make.

23 Mar Service Charge - Service 00:14:00 £3.080   Time 11:07

23 Mar Service Charge - Service 01:13:01 £16.220   Time 11:23

The calls totalled nearly £19.30 and am concerned that they have been charged fraudulently to my bill. There is no way of me  to currently contact sky to discuss this and get a refund and stop[ it happening again.  Please advise. Thank you 

[Paulonthetelly]

@toslaff , this is a customer to customer forum. Contact customer services either by phone or recorded post stating your issue. Good luck