am I paying too much, Sky bill

[best+of+the+best]

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@Paulonthetelly wrote:

So the consensus is that you get Sky world (everything including Netflix) minis, telephone with unlimited calls and broadband. You then add in Spotify, Disney+ and BT sports for £120. In my view not a chance

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@Paulonthetelly The OP was asking if he was paying too much but your reply really isn't helpful in my opinion nothing wrong with having just having one service provider.

How long did it take you to realise that you could pause your Sky Sports but still moaning that were paying 28,00 to watch sports from years ago

[SusanSky]

im really distressed as my bill has risen from £83 to £145 which automatically came out of my bank account on the 26th March. There's a global pandemic which has effected me financially and physically resulting in me struggling to make ends meet and having been suffering symptoms. 

I called yesterday to discuss with one of your agents and was told that this is basically just how it is and because I hadn't called to renew my contract it stands and my only option moving forward would be to change my contract (which would still be considerably more than I'm currently paying) or cancel it all together. Absolutely no compassion at all or understanding of my situation or circumstances! 

I don't want to cancel sky, I'm happy to pay the £83 that I've been paying as a loyal customer but don't think it's reasonable within these tough times to take extra money of customers! My partner is also a key worker and heavily relies on TV to wind down after long horrid shifts.

im seriously distressed and left anxious after my call yesterday; I asked to speak to customer care and was told bluntly "I'll transfer you to cancellations" then was only hold for 1 hour and 30 mins before I had to hang up. 

How can anyone change sky packages at this time; it's difficult to get through and speak to people and then when you do you receive poor service. I wouldn't expect that you just take an extra £62 off your customers at a time like this without even a call. 

I've also had poor substandard wifi since it was installed and I'm sure you'll see form your records that this has been raised frequently but nothing bas even been done about it. I can only use the internet if I'm in the room the hub is located or the room above, which means currently I'm having to sit on the sofa to do anything work related which really hurts my neck and back. I've now paid and extra £62 for this privilege! 

I would appreciate a refund for the extra payment taken as my family really needs this money during these challenging times and for someone to look at renewing my package so that i don't have to pay more than I currently am. 

if I do not receive a response or a suitable resolution I will have no choice but to cancel sky and take my complaint to social media.

apologies for using this forum to post this but I can't seem to get hold of anyone at sky! 

[Ken1710]

Hi I cannot get through to advisor been trying for 3 days any tips.service temporarily suspended I don't  have  a  clue why direct debit not due till 1/4 ,all I want to do is speak with advisor to resolve issue I am aware of current climate and demands on service but SKY how insensitive to be switching sky of at this moment.somebody please help 

[Oliviaolly]

My next bill as a charge of £60 on it which on not prepared to pay as I have taken my sky sports off until sport is back on and as my movies was going up to £11 I took that off aswell as my movies was £3 with my sky VIP 

[trafford100]

They aren't accepting any calls about billing, if you say that's what the call is about, you get cut off! 😡

[paulrosi]

Sky dont care about anybody but thereselves , if you want to cancel or downgrade you have to CALL them no online facility. calling is impossible ive been trying for 8 days.

When we come out of this and you can get virgin go with them , sky is a disgrace

[Paulonthetelly]

@best+of+the+best , I have no idea what your talking about. Who was it that said you can get everything on Sky including broadband calls, Spotify & Disney for £120. No criticism of Sky permitted I wonder why

[best+of+the+best]

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@alistair.mck wrote:

Hi @best+of+the+best  no, I've not paused my subscription.

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No problem @alistair.mck Whilst your Sky Sports is paused you can still watch the Sports Channels you subscribe too Sky will automatically restart your subscription with the same discounts in place once Live Sports resumes

Disney+ and Spotify I have them both but not billed via Sky but at the end of the day the choice is yours if you want to be billed seperatley or under the same provider.

With Disney+ I paid for the one year subscription worked out cheaper that way  

[Ken1710]

Dont believe it just got text saying bill overdue services may be disrupted.Sky your having a laugh  you restricted services already direct debit  not due till 1/4 I agree will be cancelling  joining virgin .This gimmick  SKY LOOKING AFTER VULNERABLE AND KEY WORKERS dont make me laugh

[paulrosi]

Thanks for waiting. We are very busy today and there will be a wait, but one of our experts will send a message as soon as they're available. - Sky Team  UTTER RUBBISH, to safe guard revenue sky have created a system where NOBODY can contact them.

on the otherside of this BT TV is calling me .....hit them hard leave them

[Ken1710]

When this sorted going to the ombudsman with screenshot of SKY'S  SUPPORT DURING COVID_ and the manner in which  loyal customers are being treated.I am cancelling direct debit and subscription tommorow and urge all those unsupported by sky to do same.Once again sorry to  use this forum trying to stimulate sky into responding however slim that might be

[Miss.Lauren]

Just checked my bill and it says £41.25 for extra charges. Cancelling my broadband boosts before contract ending. I have no done this! I thought I had broadband boost on as I was told this over the phone, nothing about extra charges and now cant get in touch with sky. I will be paying my bill but not the extra charges as I didn't cancel my subscription. How will I get in touch with sky?

[Jw19881995]

Hi I was just wondering if I could pay my sky mobile on Friday 

[Ken1710]

When sky contact me " thank you for getting in touch I am busy at the  moment press 1 if you want to discuss payment,thank  you I am closed please call tommorow.

[Darkside73]

Good question!  Be nice to know how.