Reducing my tv package

[Cakelover74]

Thank you so much @bob1234  , I will do that and hopefully it will get sorted ! My bill just seems to be getting more and more , so I'm trying to trim off packages I just don't need . 

[Pamela+walls]

I am trying to pay my bill it won’t let me I have lost some of my services weare in my house with nothing I am so depressed my husband has no work I was going to pay 224 but the payment website won’t work and am so worried  pam walls 

[Piesarus]

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@Karl.+meredith wrote:

Hi i have been on a two week isolation due to the covid-19, so i was woundering what will happen to my bill as its not my fault i had to have it off.

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You pay it as normal. Coved-19 is not a free bill pass.

[Lauren183]

Hello I'm currently in self isolation struggling to pay everything and cannot get hold of a sky member!

[Kelly+Guy]

Good morning @Lauren183 

I hope you're OK during these bizarre times! I've been locked up all weekend and it's driving me

crazy! 

The queues are super busy at the moment, but you will get though if you're willing to hold on. 

As far as I'm aware, billing is business as usual so I would recommend maybe reducing your package to help you out to lighten that load a little. 

[Rhonny]

@Cakelover74

If your bill is going up and up, I suspect you haven't renewed your package for a very long time. Best thing is not to remove packages but to renegotiate another 18 month contract - you'll get a much better deal of you two then you want to do that.

The queues on the Sky call centre won't get any less so I suggest you keep holding, if they allow you to get that far in the call menu.

Or try Twitter or Facebook. 

[caesarome]

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@Pamela+walls wrote:

I am trying to pay my bill it won’t let me I have lost some of my services weare in my house with nothing I am so depressed my husband has no work I was going to pay 224 but the payment website won’t work and am so worried  pam walls 

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@Pamela+walls 

Have you tried using a different web browser or tried using the MySky app ?

[Pamela+walls]

Yes it’s say there trouble try later it not our card money is there 

[Pamela+walls]

If I don’t pay they will cut me off they was saying they won’t cut anyone off they gone back on what they said I am paying today I have no money left hope they are happy  I have daughter at so if they cut me off no tv Oe internet  hope sky will be happy I bet I am not the only one they are doing it too 

[Rhonny]

@alistair.mck

Yes, you should be able to knock at least £40 off that if you recontract with Sky for 18 months. Unfortunately, it's tricky to get through on the phone at the moment but you'll not get this online. 

[alistair.mck]

Hi,  I got Sky Q 2TB and 1 mini, I'm only just after recontracting for 18 months.  

[Rhonny]

@alistair.mck

Great, then we're in agreement. 

[Paulonthetelly]

So the consensus is that you get Sky world (everything including Netflix) minis, telephone with unlimited calls and broadband. You then add in Spotify, Disney+ and BT sports for £120. In my view not a chance

[best+of+the+best]

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@alistair.mck wrote:

Hi,  I got Sky Q 2TB and 1 mini, I'm only just after recontracting for 18 months.  

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@alistair.mck Have you paused your Sky Sports which Sky are allowing you to do?

https://helpforum.sky.com/t5/What-s-On/Coronavirus-Sky-Sports-Events/td-p/3168509

[alistair.mck]

Hi @best+of+the+best  no, I've not paused my subscription.