am I paying too much, Sky bill

[best+of+the+best]

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@Paulonthetelly wrote:

@best+of+the+best , I have no idea what your talking about. Who was it that said you can get everything on Sky including broadband calls, Spotify & Disney for £120. No criticism of Sky permitted I wonder why

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@Paulonthetelly I get everything on Sky apart from BT Sports, Kids, Spotify, Disney+. I'll criticise Sky where it's due but you constantly do it to the fact that your replies are for from helpful. 

You said that you get  BT sports direct have BT paused your subcription what do they offer you in return for your discounted subscription come on mister know it all 

Also forgot to mention the free 10GB of Data added to my piggy bank as I've got Sky Mobile as well so I'm grateful to Sky for allowing me to keep in touch with my loved ones whilst they are in lockdown in the Capital

[paulrosi]

The only option is to cancel direct debit, just waiting for the conversation where they try to fine me !!!!!

[Darkside73]

In the current situation most people find them selves in, I can't find anywhere on the sky web site what to do if we can't pay our bill.  Iv already got a txt to pay or I'll get cut off but then get told not to phone due to c-19 etc...     if my set tv and sky phone gets disconnected along with my mobile I will be stuck at home wth no way to contact anyone or a working devise to communicate or pay the bills at a later date,

id like to know what our options are and if we'll get extra time or help before getting cut off from the outside world..??

[GAustin]

I am relatively new to sky and have tv, talk and broadband. I have an ongoing complaint as I discovered on my last bill I was being charged for telephone calls when I was on the anytime plan. I spoke with an advisor who assured me this issue was now resolved and paid my balance up to date. Today my services are restricted, I went online to make payment to discover my bill is more than double what I was expecting as I am still being charged for calls!! I can still see the balance from previous calls and I still have call charges on this months bill. I can not reinstate my service as it's asking for the full double amount and I can't speak to anyone even though I am a key worker who works 12 hour night shifts in a Sheffield hospital for the NHS! I have spent the last few hours trying to rectify this issue online and via telephone but I constantly get disconnected.

this issue should have been resolved over a month ago and I refuse to pay more than double for the bill to get my services reinstated! I should be spending my time resting before starting my shift tonight but instead I'm trying to navigate through this broken system, I pay full for services not currently in use and your telephone voicemail states vulnerable or key persons but then disconnects. This is not acceptable Sky!

[Mark39]

@Miss.Lauren your best option is to discuss this directy with Sky. You can still call them, though there's likely to be a wait. I wouldn't recommend not paying your full bill, as it will result only in your services being suspended. If Sky have made a mistake, you'll be refunded.

[Ken1710]

Well I'd like to be optimistic but I've been cut off before bill due direct debit not due till 1/4

[Ken1710]

Miss Lauren 

Have you tried to call them its ridiculous the manner sky conducting themselves I will pay bill cancell join virgin job done

[Christ+on+a+bike]

Phoned and got a new package deal and to suspend sky sports for now and they changed my price from 144 a month to 87 so agreed on it and just had message on sky app checked future bills and they are still the same price of 144 not a happy customer of over 15 years he advised us the bill would be 87 pound a month for the new package basically feel ripped off ata a time like this when money is going to be a bit tight 

[Ella976432]

I can't pay my sky bill as my pay has been delayed by a few weeks due to current pandemic. Can't call sky because these long waits are ridiculous. How do I make contact about getting extra time to pay to avoid late charges and termination fees???

[paulrosi]

when we are all out of this LEAVE them , there customer care is scandalous 

[Anonymous]

My sky account has been suspended but I pay in monthy

[Ken1710]

Mr G

Thank you for services keep safe.

Leave sky they clearly contravene contract so no charges can be applied.Sky contravene contact all the time and think that when(I re_iterate when) you speak with  them  it's ok to say as a gesture of goodwill we can remove the charges.leave sky join  virgin.

[best+of+the+best]

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@Darkside73 wrote:

In the current situation most people find them selves in, I can't find anywhere on the sky web site what to do if we can't pay our bill.  Iv already got a txt to pay or I'll get cut off but then get told not to phone due to c-19 etc...     if my set tv and sky phone gets disconnected along with my mobile I will be stuck at home wth no way to contact anyone or a working devise to communicate or pay the bills at a later date,

id like to know what our options are and if we'll get extra time or help before getting cut off from the outside world..??

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@Darkside73 Read here https://www.sky.com/help/articles/billing-and-debt-management

[KT1990]

you have put up alot of posts for people to try and resolve their queries using the online forum, this doesn't help the majority of people including myself.

Due to coronavirus, i have been left without a job or any income. I am due to start work on the 30/03 as a keyworker but am unable to pay any direct debit for April for a minimum of 4 weeks.  Is there anyway you are able to postpone this payment until I have received my first pay from the new job? I am unable to speak to someone about this as you are not currently taking any calls or using any online web chat!

[Ken1710]

Good luck with your new job. Keep safe