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Discussion topic: Stream remote completely unresponsive
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Message posted on 23 Oct 2022 03:52 PM
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Re: The sky stream remote is not working
@Eyesofjobe wrote:And suddenly mine was working again this morning, minus the volume controls....
...wierd 🙄
That chimes with what I was told. Shambles!
Sky Stream since launch with Philips 55" Mini LED. Sky Glass Gen 2 55" now added.
Message posted on 23 Oct 2022 04:08 PM
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Re: The sky stream remote is not working
Spill the beans - as long as you mention no names it will be fine
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 23 Oct 2022 04:19 PM
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Re: The sky stream remote is not working
@Jporch316 wrote:Spill the beans - as long as you mention no names it will be fine
Major problems with the remote. A huge batch have this problem. They have been told to tell customers that they should wait and the remote will come back on but they can't say when (hours, days weeks). Staff at this particular centre didn't want to do that so have found a way to send out replacements for now. It is only a matter of time until they are stopped from doing it. I was told it is a "customer relations nightmare".
Sky Stream since launch with Philips 55" Mini LED. Sky Glass Gen 2 55" now added.
Message posted on 23 Oct 2022 04:22 PM
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Re: The sky stream remote is not working
Kinda along the lines I was thinking as there have been loads of posts about the remotes in the last week
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 23 Oct 2022 04:29 PM
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Re: The sky stream remote is not working
There's a fix if you have a sky a remote hold 7 and 9 for 3 seconds and 1 and 3 on an old sky q remote and it will work
only for people with sky q remote it also makes the puck or stream faster
Message posted on 23 Oct 2022 07:46 PM
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Re: The sky stream remote is not working
My remote seems dead to the world - no back light on the buttons, nothing.
Is that what everyone else is experiencing?
Message posted on 23 Oct 2022 07:53 PM
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Re: The sky stream remote is not working
@droarty wrote:My remote seems dead to the world - no back light on the buttons, nothing.
Is that what everyone else is experiencing?
Yes, exactly what I got.
Sky Stream since launch with Philips 55" Mini LED. Sky Glass Gen 2 55" now added.
Message posted on 23 Oct 2022 07:55 PM
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Re: The sky stream remote is not working
I phoned up and was completely fobbed off with a no new remote - it will all start working at some point. Pretty disappointing.
Message posted on 23 Oct 2022 07:57 PM
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Re: The sky stream remote is not working
@droarty wrote:I phoned up and was completely fobbed off with a no new remote - it will all start working at some point. Pretty disappointing.
Yes, that is the policy. I was lucky to find a rogue centre who were ignoring that policy and mine should be on its way.
Sky Stream since launch with Philips 55" Mini LED. Sky Glass Gen 2 55" now added.
Message posted on 23 Oct 2022 07:58 PM
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Re: The sky stream remote is not working
update been on to sky again this evening and a new replacement sky stream remote is going to be sent hopefully should be with me by Wednesday.
Let's hope it will work I can only wait fingers crossed
Message posted on 23 Oct 2022 08:00 PM
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Re: The sky stream remote is not working
Perseverance is key
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 23 Oct 2022 08:04 PM
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Re: The sky stream remote is not working
I'm finding it crazy to read the amount of remotes that are not working this is the 2020s remotes working on any device have been simple to get working for decades.
Message posted on 23 Oct 2022 08:35 PM
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Re: The sky stream remote is not working
Yeah the last two weeks have been remote crazy ! This was never that much if an issue with glass
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
Message posted on 23 Oct 2022 11:13 PM
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Re: The sky stream remote is not working
I am having the exact same issue, have a call with sky tomorrow morning and will feed back to them the contents of their own forum page.
They so far have even been suggesting my broadband may be causing the remotes to fail, which I believe is technically impossible, I have no other issues with sky stream really.
Message posted on 24 Oct 2022 09:17 AM
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Re: The sky stream remote is not working
I spoke to Sky yesterday and they were honest saying it was a new product and was have a few teething issues. I've cancelled my Sky account and just need to call back this morning once my second puck is delivered.
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