Still restricted

[Daniel0210]

@Telia 

https://www.sky.com/help/articles/billing-and-debt-management
may help?

[Telia]

 

[Telia]

 

[caesarome]

If you select extra charges it should show you more information.

The debit appears to be because £39.95 wasn't paid on a previous bill so it was carried over to this one.

[Telia]

Did you get screenshots

[Telia]

 

[Telia]

Did u see the screenshots 

[caesarome]

It looks like the "Extr Charges" go back to a previous bill which wasn't paid in full so is this the case, was your last bill paid up to date ?

[Telia]

My only outstanding balance was the 39 95, this is seriously hard to understand as its not making sence to me 

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Telia]

Ah many thanks to you 😊

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Mr+Flibbles+86]

Update - due to the services being cancelled we were unable to assist through messaging