SkyQ Download Failed Item Unavailable

[SS123456x]

@Thevittler  Above was for you.

[p13]

That's pretty much identical to my experience and conversation yesterday. 
All seemed fine last night but failed again this morning. Called sky, carried out another seemingly random services on my network which appeared to fix the problem. Literally 20 minutes later, same problem again. 
I had a similar problem a few years back with Virgin Media. Also received similar unsatisfactory help and was told the problem may take 24 hours to settle. 
A disgruntled employee later told me the problem was the servers couldn't handle the demand, so it was restricted. Which basically meant it was a first come, first served situation. Which was why the problem appeared intermittently. 🤔

[Thevittler]

On the Sky box.

Following steps.  
•Settings 

•Network connection. 
•Network Setup

•Advanced Settings

•ip settings>edit 

•DNS Server

•Changed to 1.1.1.1

this would solve the issue with connections with BT (and maybe other) routers. 

[Thevittler]

And I agree, this is purely a sky issue to fix and nothing to do with internet providers. 

[MarkPJONES23]

That's not done anything on mine. Sadly 

[SS123456x]

It might need a reboot perhaps to pickup the new value and clear the DNS resolver cache.

[Kezza1990]

We are also have download failed problem, if we download from bbc it works fine just not sky channels, I don't believe it's a problem our end.

Any ideas ? 

[MarkPJONES23]

No. Well I've been 'escalated'. Awaiting a call from the team dealing with this issue. We wait ...

[Chloe-W22]

Hey all,

Can you help us by giving some examples of the things you're trying to download, I'm ideally looking for:

- Programme title

- Episode and season number

- Your Internet provider

Thank you,

[Stephk25]

Internet provider: BT

For life series one and two. Only managed to download s1e1. 
Dan Browns the last symbol. Not able to download any episode

It is only sky programs that will

not download 

films from sky cinema. Not one will download 

This has been going on for days and very frustrating as no one from sky has offered any useful help at all!!!

[Kezza1990]

Sky max - Dan brown the lost symbol 

Sky history - rise of the tudors 

Tried 1st episodes and even tried ep 2 and 3 

We with BT 

[p13]

👋 

So for me it's any Sky cinema film. Clash of the titans, was one the 6th film in the Harry Potter series 

Hier Hunters on channel 4 (I think)

my broadband is from BT. 

[SimonInSudbury]

I am using Sky+HD, and any Sky channel and channel 4 download shows FAILED with reason " item unavailable".

When a download succeeds, the programme plays normally, but some of the adverts corrupt and pixellate. Eventually, the programme recommences and plays normally. This also applies to channel 4 downloads.

My ISP is BT.

[bjason]

River hunters war of the roses

battle of towton

sky history hd

internet  bt

[MarkPJONES23]

Just had a text from sky asking me to do a software update ... sounds unconvincing