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Discussion topic: SkyQ Download Failed Item Unavailable

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This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: SkyQ Download Failed Item Unavailable

Had an email from senior management saying it's been fixed. Still some are failing, so they obviously not fixed it for everyone and haven't none proper checks. This is getting embarrassing and rather frustrating

This message was authored by grog+arson This message was authored by: grog+arson

Re: SkyQ Download Failed Item Unavailable

@Super+Anthony Did they say what exactly they believe it is they have fixed? 😉

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: SkyQ Download Failed Item Unavailable

Yes they said the network failed issue was sorted! But it's incorrect

 

This message was authored by grog+arson This message was authored by: grog+arson

Re: SkyQ Download Failed Item Unavailable

So, this probably means that they are no longer working on this issues reported in this discussion as they believe it is resolved, so even more reason for those that are still experiencing issues to raise a separate discussion highlighting specifics about the issues that are still being experienced?

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: SkyQ Download Failed Item Unavailable

@grog+arson  I agree with you. It's a joke now plus there are too many people on this link who are defending them because it's working for some. This link is irrelevant for those people and should stay off this, as that is what is keeping so happy

i have started a new one so please join and comment

This message was authored by Harbord This message was authored by: Harbord

Re: SkyQ Download Failed Item Unavailable

What is the new discussion named please ? Can you link to ? Thanks 

This message was authored by Super+Anthony This message was authored by: Super+Anthony

Re: SkyQ Download Failed Item Unavailable

@Harbord  It's the same name as this one but created my me 

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: SkyQ Download Failed Item Unavailable

Posted by a Sky employee

Hi all,

 

We've noticed this thread causing some confusion between the issue we identified in November and new users contributing to the thread for any other On Demand issues.

 

We want to keep our conversation on track and a place for you all to give your valuable feedback. We'll be closing this thread, if you do create another thread please keep in mind our Community Rules.

 

We know the fix implemented on 31/12 resolved the majority of issues, if you are still experiencing this issue and haven't already please give Sky a call to register your case. If you are experiencing any other On-Demand issues please follow our dedicated troubleshooting steps here.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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