Sky+ entitlement message

[mrec]

Having the same issue. All channels and everything is fine but as soon as I try to watch or download a box set, I get the "You do not have the Sky+ entitlement" message. Billing looks fine but no "Sky+" showing on my bill like other posts have said. Only started happening since I had my services reinstated after missing a payment. 

Can't get through on the phone. Any help would be appreciated 

[Mark39]

@mrec I've flagged your post to Sky and a Community adviser may be able to help you via the forum, probably later today. Look out for a blue chat 'bubble' towards the bottom of the page and an email or private message inviting you to chat online

[Greenfingers001]

Thank you for escalating this. We have now sent an invite to chat 🙂