Sky+ entitlement message

[caesarome]

When did you do this and what card is in the box, the one from Sky Q or a previous one you had with Sky+ ?

[stig23]

They took the sky Q box's back give new box for downstairs used box we had before we had sky Q and Keep sky + hd box and cards 

[caesarome]

I think what has happened is when you changed from Sky+ to Sky Q the card in the Sky+ box would have been cancelled as you can't have the two on your account which is why it is not working now so you would need to call Sky and explain this to them as they might need to issue you with a new viewing card.

[stig23]

We used the sky + old cards we had from multscreens boxs but the one downstairs has a new card in it 

[caesarome]

What I have done is to escalate your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[stig23]

Hi my sky + hd box saying this again why dose keep happening every 2 weeks saying don't have sky entitlement and saying visit skyviewinghelp.com all my sky channels working find yesterday this start to get feed up with this now I think u send out new viewing cards 

 

[stig23]

it's multscreens boxs the one downstairs working find because new card we need new cards up stairs multscreens boxs

if keep happening I'm cancel sky all together 

I'm paying for it and not getting it 

fix it please 

[caesarome]

@stig23 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[stig23]

Thank u I hope they fix it because it keep happening I think need new cards 

its keep everything two weeks 

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂

[Tom-W19]

After speaking with stig23 we paired the viewing cards to the affected boxes and refreshed the subscriptions which resolved the issue.

It was a pleasure speaking with you stig23.

[stig23]

Hi my sky + hd box saying this again why dose keep happening every 2 weeks saying don't have sky entitlement and saying visit skyviewinghelp.com all my sky channels working find yesterday this start to get feed up with this now I think u send out new viewing cards 

It was working find this morning I think need new cards

[caesarome]

I have contacted Sky again for you @stig23 so like last time look out for the blue chat bubble tomorrow.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂