Sky glass has crassed, it wont show any options, just shows A-z of sky,

[Maisie2001]

The tv is stuck on sky cinema I've turned the TV off on three occasions I have tried the home button nothing is working

[TonyMay]

Thank you that has helped me and it is better than nothing 😊

[mayur+patel]

We've also had exactly the same problem after the TV underwent an update this morning. I tried a factory reset which didn't work. You can still use the voice control button to get to the guide and access all channels and apps. It feels like Sky are still experimenting with Glass! 

[Kezzalar]

Same here. Looks like everyone with Sky Glass is affected. Using voiced command to watch anything at the moment 😕

[dewbre]

I have got the same issue but have been able to use my voice button to get to channel. Not ideal but hopefully it will get sorted soon.  Seems to be all of U.K.  I belong to a Sky Glass Facebook group and it's being reported lots on there

[Frenchie15]

Thanks thats works but when you press the home button it takes you back to the error message again. It must be a UK Wide Sky Glass issue. I hope the get it resolved asap.

[Jami3UK]

Good morning @lilmissj ,

I'm sure they'll be looking into it.

Especially with the widespread outcry from customers.

Cheers,

Jamie

[Bs1985]

Same here 

[Ms122]

Exactly the same here, stuck on A to Z of cinema screen, knocking off wifi didn't work, unplugging tv didn't work, factory reset didn't either. 
navigation possible with microphone 

[Robster35]

The same has happened with mine. Use voice control to open up the TV guide, you can select a channel from there.

[TheStraightener]

Refund for what? 

[Hantsxlg]

Out of interest.. how was this post marked as 'the answer' as it isn't a fix for the issue and isn't an update from Sky with a fix eta

[sewell]

Same problem an two sky stream devices. Only getting sky cinema screen, no Home Screen.

[Chasisonit]

I have exactly the same problem and have also tried switching off the sky glass and restarting my router 

[Chrisee]

This fault affects everyone while Sky fix it use voice control which works.