Returning equipment

[Solo15]

Hi, 

I need to return equipment tomorrow. The email says "sky box, remote control and cables". Does anyone know which cables please? 
so I've got the sky box ready ✅ power cable✅

remote control ✅ 

do I need to return the cable with pink end on it? 
TIA 

[fizzdisco]

Yes. The HDMI cable with the pink end should also be returned as it came with the box. 

[Solo15]

Thank you, appreciate quick response 👍🏻😊

[Solo15]

Sorry....another query....

im getting new equipment tomorrow so will I get all new leads for this box? 🥴

[fizzdisco]

Yes, new box, remote, power cable & HDMI cable, all come together. 

[fizzdisco · Accepted solution]

Remember to take your viewing card out of the box you are returning. 

[mike+simmonds]

Hi @Solo15 

It's hard to say for certain what will be included with the new equipment

depends if you are upgrading (in which case you usually would get new cables )

or like for like replacement (in which case you may not always get new cables )

My advice would be not to return anything for a day or two until you can see what's included 

[Solo15]

✔️ Done...thank you 

[Solo15]

Thank you, you've been very helpful 😊

[js0410]

I can’t return my Sky equipment as it is in storage and I don’t have access to it so I won’t be able to return it within the specified time. I am living in temporary accommodation and do intend to install sky when I move into my new home but I can't return the equipment at this time.

[fizzdisco]

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@js0410 wrote:

I can’t return my Sky equipment as it is in storage and I don’t have access to it so I won’t be able to return it within the specified time. I am living in temporary accommodation and do intend to install sky when I move into my new home but I can't return the equipment at this time.

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Well you better ring Sky and tell them as we are just customers on this forum and have no dealings with your account. 

[Rhonny]

@js0410

Regardless of whether or not you're intending to return to Sky in the future, you still need to return the Sky Q boxes. If you rejoin, you'll get new ones.

Sky can hardly take you on trust that you're planning to return at an indeterminate date and let you keep the boxes just in case, or everyone would end up doing that.

Putting them in storage was a choice you made and so I don't know if Sky would accept that as a reason to delay the non-return fee. 

[Yoni]

Hi i've returned my equipment you recieved it on 01/06/2021...but i've been sent message saying i've not returned it and may be charged..not happy..i've got proof so do what you deem right!

[fizzdisco]

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@Yoni wrote:

Hi i've returned my equipment you recieved it on 01/06/2021...but i've been sent message saying i've not returned it and may be charged..not happy..i've got proof so do what you deem right!

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This happens ALL THE TIME - Sky's returns process is woeful. You need to ring them to get it sorted as we are just customers on this forum and not Sky customer services. 

[Daniel0210]

@Yoni we are customers like yourself. You'll need to contact Sky I'm afraid. It shouldn't be a problem if you have your proof of posting.