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This discussion topic is read only This discussion topic has been answered Discussion topic: Problems with on demand.

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Message posted on ‎11 Sep 2021 09:58 AM

Re: Problems with on demand.

Thank you. 
Do I need to stay on this page or will I get an alert etc on my phone when they contact me?

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Message posted on ‎11 Sep 2021 10:09 AM

Re: Problems with on demand.

@Anti-bac wrote:

Thank you. 
Do I need to stay on this page or will I get an alert etc on my phone when they contact me?

  • Click on @caesarome 's link and it will tell you all about it.
Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.



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Message posted on ‎18 Dec 2021 11:33 PM

Re: Problems with on demand.

I am also having the same issue with my box where I cant access on demand and catch up, I have sky cinema in my pack but I cant access the on demand selections. Could my query aslo be escalted to an expert?

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Message posted on ‎19 Dec 2021 08:24 AM

Re: Problems with on demand.

Posted by a Superuser, not a Sky employee. Find out more

@Gkeane10 what message are you seeing when you try?

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Message posted on ‎19 Dec 2021 09:42 AM

Re: Problems with on demand.

To use this service, you need to upgrade your subscription. Find out how to upgrade your subscription at sky.com/upgrade

 

However this is part of my package, I also have sky cinema and I cant access the on demand service for it along with the box sets etc

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Message posted on ‎19 Dec 2021 09:53 AM

Re: Problems with on demand.

Posted by a Superuser, not a Sky employee. Find out more

Can you access Catchup in SD ?

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This message was authored by: Gkeane10

Message posted on ‎19 Dec 2021 09:58 AM

Re: Problems with on demand.

No I tried that also

 

Also upgraded the software and have had no luck with that either 

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Message posted on ‎19 Dec 2021 10:22 AM

Re: Problems with on demand.

Posted by a Superuser, not a Sky employee. Find out more

I have escalated your post to Sky who will be in touch with you regarding this via a blue chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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Message posted on ‎19 Dec 2021 11:19 AM

Re: Problems with on demand.

Thank you for escalating this. We have now sent an invite to chat 🙂

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Message posted on ‎21 Dec 2021 11:33 AM

Re: Problems with on demand.

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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Message posted on ‎21 Dec 2021 03:39 PM

Re: Problems with on demand.

Yes please, If i could get some help that would be great

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Message posted on ‎21 Dec 2021 03:43 PM

Re: Problems with on demand.

Posted by a Superuser, not a Sky employee. Find out more

@Gkeane10  I've escalated again but remember you only have 48 hours to respond once an invite as been sent 


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Message posted on ‎21 Dec 2021 04:02 PM

Re: Problems with on demand.

Thank you for escalating this. We have now sent an invite to chat

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Message posted on ‎24 Dec 2021 08:53 AM

Re: Problems with on demand.

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 

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Message posted on ‎28 Dec 2021 06:14 PM

Re: Problems with on demand.

Hi,

 

I am still having the same issue, if someone could help with it please

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