This discussion topic is read only This discussion topic has been answered Discussion topic: Problems with on demand.

This message was authored by: Daniel0210 · ‎28 Dec 2021

@Gkeane10 I have escalated your post to Sky (for a third time) who may get in touch with you later. Look out for an email and also a blue speech bubble on the bottom of this forum page. Once the blue chat bubble appears you have 48 hours to instigate the private chat or it will close automatically so don’t miss the opportunity.
This link explains the process
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
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This message was authored by: Gkeane10 · ‎28 Dec 2021

Yes I replied and got help the last time, but the fix did not work. Thanks for esclating again

This message was authored by: Gkeane10 · ‎30 Dec 2021

Hey, Just wondering if Sky have picked this up on their end ? I havent received a message as of yet

This message was authored by: TechmanagerMal · ‎30 Dec 2021

@Gkeane10 wrote:
Hey, Just wondering if Sky have picked this up on their end ? I havent received a message as of yet

Unfortunately, the link provided and the guidance only says you may be contacted so if that hasn't happened I would call Sky.

Passing on the tips I have learned in over 25 years as a more than satisfied Sky customer.

This message was authored by: Gkeane10 · ‎30 Dec 2021

Ok thank you for that

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