Can someone tell me in simple English what a 'Parked Charge' on my TV bill actually means.

[Chris+W]

My usual monthly charge has been taken from my bank but the'parked charge' has not been taken as I expected it would be. On asking an agent ( India ? ) I was told NOT to pay it.  However on my phone app it says I must pay or risk a £10 charge.

The extra charge relates to a TV remote. - sent back to them a month ago.

[GD1]

@Chris+W   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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