Odd Broadband Speed Issues.

[toerag]

I'm having broadband issues, and could use some help.

Dispite Sky reporting I have 77Mbps to the router my end is reporting 36Mbps

Sometimes I have the 77Mbps, most of the time I have 36Mbps, my minimum line speed is 67Mbps

So,

Hardware/cables are not an issue, I have tested on Desktop (wired and WiFi) with multiple OS's, Laptops (wired and WiFi), Phones (WiFi). Same results.

I have had 3 BT engineers out, and 2 Sky engineers.

Sky have supplied me with a replaccement router.

I've had 3 new BT sockets fitted.

and they've even swapped my socket in the junction box (which is less than 100 meters from my house)

Any ideas? 🙄

Also, it seems there are a few others with the same problem in the area.

[toerag]

I have no issue with upload just download speeds.

[cookiemonsteruk]

@toerag 

Images need to be moderated

[cookiemonsteruk]

@toerag 

Also can you "run tests" from my sky app and post the details in more about your connection

[jamesn123]

@toerag 

How long has it been since your last engineer

[toerag]

Hi, that's the second image that needs moderation I think.

[cookiemonsteruk]

@toerag 

Is your fast.com done via ethernet or wifi

[toerag]

About 2 weeks ago, he simply reset my connection from the junction box.

I phoned Sky again when that failed and they sent me a new router which shows the same issue after 24hours of running fine.

[toerag]

Via ethernet, I also changed the wifi password and waited untill my PC was the only thing connected.

[cookiemonsteruk]

@toerag 

There has been recent evidence of network faults etc having a knock on effect on device speed.

Can you check you ethernet cables to see if all 8 pins are wired. If so on the router->ethernet tab check its set to gigabit if only 4 pins the set ethernet to fast. 

[jamesn123]

@toerag 

Can you try leaving the new router alone for about 48 hours? We've seen it before where the download speed is about half of the line speed once a fault has been fixed or a new router installed.

If the speed doesnt return after 48hours then the next step is to switch the router off for 20mins so that a new public IP is issued to you.

[toerag]

Yes everything seems fine in the cable department. 

[toerag]

I have done this many times now, full reset seems to make no difference the speed will just randomly be fine or not. Most of the time unfortunatly, not.

[cookiemonsteruk]

@toerag 

I would suggest its a device/throughput issue as a result of work carried out at the cabinet and to follow @jamesn123 advice

[toerag]

I will do, thank you all for advice and I'll report back in a couple of days.