Hello Everybody
I really feel for all those of you still struggling to get proper stacking and thumb nails on Sky Q, so frustrating not being able to just sit down with a cuppa or a glass of something nice and watch a programme without searching and searching for the next episode. It would be a great relief for all of us to once again receive a service that we pay a lot of money for and that works as it used to until about a year ago. Sky really aren't owning and resolving the problem which must surely be some kind of breach of contract? They have been given enough expamples of the issue on this thread surely! The least they could do is co-ordingate a single HONEST response to everyone that reports this issue to them. Our scepticism is enhanced with every differing answer various sky employees give.
Point one. We have experienced the same issues as everyone else in the past, but not to the same extent. It currently seems to be mostly resolved even though occasionally it does still happen. In our case it's not to particular channels or particular programmes, but across the board and totally random as to when it happens. That's not helpful for Sky I guess as 'random' is hard to trace. The recent response above from Sky about ITV being to blame is total rubbish, how dare they!! It's clear it's also other channels INCLUDING SKY's!! For the latest comments and requests for feedback on here, we do not record soaps like Eastenders or Corrie.
Point two. Something that I'm sure helped with our non stacking and blank thumb nails that doesn't get mentioned much nor do I see many clarifications in the instructions for trying to resolve. We all delete a programme when we've watched it. What many people may not know is that that a deleted programme doesn't disappear off your Q box at that point. It goes into a deleted folder under MANAGE and remains on the box.
A very big note here before you go any further! I don't want anyone to lose something really close to their heart and blame me for the loss. Take in what comes next and decide if it's for you before going ahead. This process will only work if you PERMANENTLY DELETE ALL THE PROGRAMMES in the series that have recorded out of stacks or don't have thumb nails, so this might be a non starter for some who have lots and lots of programmes of a series that can't be re-downloaded or re-recorded again. If you are in this position, I'm afriad it will continue to happen. However, sacrificing a series with a small number of recordings as an experiment might lead you to resolving the issue for that programme. It's tedious and takes a bit of time and patience, but here is what you need to do next. BEFORE deleting a non-stacking programme make a note of the series number(s), episode number(s) & channel it was on, what date and time you recorded it. Then take the series links off. Then delete ALL recordings of the series, even unwatched ones. The next step is the secret to resolving the issue. Go to RECORDINGS, MANAGE, DELETED then select each individual programme one at a time and select DELETE FOREVER. You need to go all the way down the list to permanently delete any previously deleted programmes from the series, not only the ones you've just done. Once you have permanently deleted ALL the affected programmes from the series go back to set up a new series recording or download it. Once this is done, check if they stack and have a thumbnail.
Did you try it? Did it work? I do hope I have been of help to some of you.
Non Stacking of Recordings - Better but not solved!
