Non Stacking of Recordings - Better but not solved!

[xenon81]

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@MartinHolder wrote:

I think the reason episode numbers jump by two is because they are an hour long editions,  which were probably produced as two half hour editions

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That's right, Coronation Street is still produced as 6 individual episodes per week, but shown as an long edition made up of 2 episodes. 

[Anonymous]

Channel 5 currently has no thumbnails on sky go and sky Q 

[Test+Man]

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@Test+Man wrote:

Emmerdale - last Thursday's episode, once again, tagged as "Other".

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Just checked again... it's Friday's episode. 

[wkeith]

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@lettice wrote:

......ended up in Other.
Which makes viewing episodes in order awkward.

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Sums up the issue perfectly.  And SKY don't think it's part of the service you pay for. 

[wkeith]

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@Chloe-W22 wrote:

.......l continue to share these if reports increase again. Incorrect images, synopsis', episode numbers etc should be directed to the Viewer Relations team; ViewerR@sky.uk where they'll also escalate faults appropriately.

Thanks again for your continued comments on this thread,

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So this thread "Answered"  on 29th February but "Other" and other stacking problems still occuring. with monotonous regularity

[Lisa88]

Can anyone please advise if they see the same (as pictured) on Sky regarding 'Alaskan Bush People'?

For the life of me I can't find my next episode 10, and noticed 13 is also missing ......WHY ?

This is getting so frustrating! ....I just want to watch my favourite series on Series Link

Im paying Sky a fortune per month, and I expect their software to work regardless if it's any connection to meta data being wrong! 

If this continues then I will certainly be forced to cancel, if I can't watch my favourite programmes then simply no point in having Sky! 

[Anonymous]

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@Lisa88 wrote:

Can anyone please advise if they see the same (as pictured) on Sky regarding 'Alaskan Bush People'?

For the life of me I can't find my next episode 10, and noticed 13 is also missing ......WHY ?

This is getting so frustrating! ....I just want to watch my favourite series on Series Link

Im paying Sky a fortune per month, and I expect their software to work regardless if it's any connection to meta data being wrong! 

If this continues then I will certainly be forced to cancel, if I can't watch my favourite programmes then simply no point in having Sky! 

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Series 14 isn't available on catch up or on demand so the episodes showing in series 14 for you is what you have recorded so the "missing episodes" you must of not recorded them or  deleted then at some point 

[Kirsty+S27]

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@Lisa88 wrote:

Can anyone please advise if they see the same (as pictured) on Sky regarding 'Alaskan Bush People'?

For the life of me I can't find my next episode 10, and noticed 13 is also missing ......WHY ?

This is getting so frustrating! ....I just want to watch my favourite series on Series Link

Im paying Sky a fortune per month, and I expect their software to work regardless if it's any connection to meta data being wrong! 

If this continues then I will certainly be forced to cancel, if I can't watch my favourite programmes then simply no point in having Sky! 

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Hi @Lisa88 

As @Anonymous has advised series 14 is not available on demand however you can obtain this on this Discovery + app to watch. If, on the Discovery app the issue is the same I would advise you to raise this to them. 

Thanks 

[Lisa88]

Hi there, ok thanks 

Can you advise why this isn't on 'normal' Sky to download, this is after all the brand new series? 

I'm also not too sure how I managed to find the other Series 14 episodes, as I was sure at the time I made sure I downloaded all them in order. How can I find them to download now? 

Lastly, is this pushing people to pay for thr Discovery+ App? If so then I will not be part of this, to ask a customer paying over £100 to then start paying more is defiantly not on 😞 

Why should we be paying more money for programmes which is shown on normal Discovery? Sorry I'm not getting this and confused 

[Lisa88]

Just checked on the above and we have the Discover+ included in our package.

So my question is, why was I able to download some episodes on normal Sky, and some of the episodes are missing? And why can't I find Series 14 on Sky, why do I need to enter D+?

Sorry but I still don't fully understand why Sky has a separate App to watch Discovery programmes, surely this should all be merged into our main Discovery 😞

[nigea99]

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@Lisa88 wrote:

Just checked on the above and we have the Discover+ included in our package.

So my question is, why was I able to download some episodes on normal Sky, and some of the episodes are missing? And why can't I find Series 14 on Sky, why do I need to enter D+?

Sorry but I still don't fully understand why Sky has a separate App to watch Discovery programmes, surely this should all be merged into our main Discovery 😞

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hi @Lisa88 

Whilst Discovery + is currently free for SKY subscribers it is totally separate to SKY with content that is only availble through it's app or Website 

It can be confusing when some Series are also availble through SKY to download but this is happening more & more with many Services like Discovery +, Paramount + & others deciding to keep content on their own apps 

[xenon81]

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@Lisa88 wrote:

So my question is, why was I able to download some episodes on normal Sky, and some of the episodes are missing? 😞

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The episodes on the picture you've posted were recorded, not downloaded. The highlighted episode shows it was recorded on Christmas day. They also show the Discovery HD logo which only appears on recordings; downloads don't show the HD logo, even though they're in HD.

[Anonymous]

All scheduled episodes of this morning itv1 all have blank thumbnails and next Wednesday scheduled episode of coronation street also has a blank thumbnail but there should be thumbnails they shouldn't be blank please look into this or pass  this on to be looked into thank you 

@Kirsty+S27 @Chloe-W22 

[Leasty]

Still far from fixed and no apparent progress from Sky.

I have been recording Law and Order UK for the past few weeks. First few episodes stacked fine even across channels (some on ITV1 some on ITV3), but earlier this week S5E02 on ITV3 didn't stack and has no thumbnail. So now have two lots in teh planner.

This is just one of a few from the past few weeks,

[fozbo]

I have emailed sky. 

This is the 1st response

In order to rectify the issue, I request you to permanently delete any programmes with the wrong Series / Episode details, as, the stacking issues will still continue to happen for that particular set of recordings.

I wish to inform you that, our engineers are working tirelessly to resolve this issue at the earliest.

I appreciate your patience and understanding in this matter.