Sky Glass is Rubbish

[Tim+Adams]

Hi @Mal98 

Unfortunately there is a service outage and Sky are working on it.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[LisaB05]

Sky Glass none of the channels are working tried calling Sky they have a message on saying there are sone issues they are working on. The Apps are all working but hubby won't be pleased if he misses the F1 today! 😡

[Vs2023]

So a couple of hours wait means wanting to watch live f1 race is a no then sky you seriously need proper testing  updates . You will have a lot of angry f1 fans  upset that your so called live once service is pretty much pointless to anyone with a skyglass or stream device right now!!!

Defo give all customers with streaming devices 1 month free 

[WILLRIGBY96]

It doesnt seem to load any channels, just a blank screen showing a message saying "please wait, for your programme to load" then when it does load after 5 minutes it keeps crashing and sound disappearing. If you're thinking of getting sky glass... avoid at all cost nothing but problems, lost recording, no plus channels it's just shocking.

[GD1]

@Angry+man+58  Please see the post marked as answer regarding ongoing issues.

[Shirl111]

my sky glass LIVE tv isnt working! says 'please wait for programme to load'.......i have turned tv off then on etc, still no joy. i am able to watch apps only. Please SKY can you fix? thank you

[GD1]

@Shirl111   I have merged your post to this existing thread that is discussing the same issue, in the Sky Glass forum,

[Mstanley]

There always an ongoing issue with Sky Glass, what are you doing about all the glitches with this system. Refund for todays viewing (or lack of) would be a start.

[GD1]

@Mstanley  You're addressing fellow customers, so to be honest there is nothing we can do about the ongoing issues.

You will need to raise a complaint directly with sky.  https://www.sky.com/help/articles/how-to-make-a-complaint

[SKY1992bf]

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@Mstanley wrote:

There always an ongoing issue with Sky Glass, what are you doing about all the glitches with this system. Refund for todays viewing (or lack of) would be a start.

---

@Mstanley  We're customers here not sky support 

you will need to contact sky directly about the possible credit once the issue is fixed 

[Auntieannie]

I am having the same problem it has been all morning. If this carries on need a refund for the time unable to use

[Dwab]

I can switch on the puck ok, control is working, but when I select any channel, it is either a blue blank screen or will be ok for a few minutes before I lose pictures, then sound and finally a message appears stating 'wait whilst uploading content'. Broadband appears to be fine. Only started at 10am today. 

[Shane7355]

I feel his frustration 

[GD1]

@Auntieannie  You will need to discuss this directly with Sky, it won't happen on the back of a forum post.

[GD1]

All

We are receving reports that channels are returning, you may need to power off your TV/Puck with the remote and power back on the fthe channels to start loading.