My bill has gone up why?

[Eqrtttt]

My bill has gone up and I want to know why?

[TechmanagerMal]

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@Eqrtttt wrote:

My bill has gone up and I want to know why?

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• I would rephrase that to sound a little more friendly, we are customers too!

[Eqrtttt]

I have been a sky customer for 24 years and I do want to know why my bill has gone up with no warning!

[TechmanagerMal]

• It is most likely that a minimum term discount has ended and you are now paying full list price, its time to call Sky and renegotiate another deal if you can.

[TimmyBGood]

@Eqrtttt 

Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the  time period over which the initial pricing will apply, Sky don't provide additional notification.

[TechmanagerMal]

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@TimmyBGood wrote:

@Eqrtttt 

Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the  time period over which the initial pricing will apply, Sky don't provide additional notification.

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• Not sure if Ofcom will make it mandatory in the future as it is for Broadband?

[SKY1992bf]

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@TechmanagerMal wrote:

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@TimmyBGood wrote:

@Eqrtttt 

Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the  time period over which the initial pricing will apply, Sky don't provide additional notification.

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• Not sure if Ofcom will make it mandatory in the future as it is for Broadband?

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@TechmanagerMal  think it's already mandatory but as has been reported in the media  Sky are in dispute with ofcom of over this

[TimmyBGood]

@SKY1992bf @TechmanagerMal 

https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01254 

"GC C1.10 states that Regulated Providers must send an End-of-Contract Notification to a Subscriber...

Ofcom considers that, as a provider of pay-TV services transmitted by means of satellite distribution network, Sky provides an electronic communications service and, as such, is a Regulated Provider within the meaning of GC C1.10 and is required to comply with that condition in respect of its pay-TV services.

Sky does not consider that its standalone pay-TV services fall within the definition of an electronic communications service and maintains it is not required to comply with GC 1.10 for such services."