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This discussion topic is read only Discussion topic: Charged for Returned Items

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This message was authored by: LTaylor96

Message posted on ‎02 Aug 2021 05:16 PM

Charged for Returned Items

I recieved a letter stating I would be charged £50 for non return of a wi-fi box which was not listed on their return list. Agreed to send back and clarified that if I sent prior to end of July 2021 I wouldnt be charged. Posted on the 19th of July via royal mail and delivered on 21st of July 2021. However, today my bank has a £50 pending charge against it despite the Items returned. 

 

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This message was authored by: caesarome

Message posted on ‎02 Aug 2021 05:19 PM

Re: Charged for Returned Items

Posted by a Superuser, not a Sky employee. Find out more

@LTaylor96 

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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