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02 Aug 2021 10:27 AM
My bill has gone up and I want to know why?
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02 Aug 2021 10:38 AM
@Eqrtttt wrote:My bill has gone up and I want to know why?
02 Aug 2021 11:05 AM
I have been a sky customer for 24 years and I do want to know why my bill has gone up with no warning!
02 Aug 2021 11:09 AM
02 Aug 2021 11:09 AM
Posted by a Superuser, not a Sky employee. Find out moreTypically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.
02 Aug 2021 11:13 AM
@TimmyBGood wrote:Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.
02 Aug 2021 04:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@TechmanagerMal wrote:
@TimmyBGood wrote:Typically that's because you've come to the end of a period of promotional pricing and the product has reverted to its normal rate: as the contract for the service contains a reference to the time period over which the initial pricing will apply, Sky don't provide additional notification.
- Not sure if Ofcom will make it mandatory in the future as it is for Broadband?
@TechmanagerMal think it's already mandatory but as has been reported in the media Sky are in dispute with ofcom of over this
02 Aug 2021 05:55 PM - last edited: 02 Aug 2021 06:01 PM
Posted by a Superuser, not a Sky employee. Find out more
https://www.ofcom.org.uk/about-ofcom/latest/bulletins/competition-bulletins/open-cases/cw_01254
"GC C1.10 states that Regulated Providers must send an End-of-Contract Notification to a Subscriber...
Ofcom considers that, as a provider of pay-TV services transmitted by means of satellite distribution network, Sky provides an electronic communications service and, as such, is a Regulated Provider within the meaning of GC C1.10 and is required to comply with that condition in respect of its pay-TV services.
Sky does not consider that its standalone pay-TV services fall within the definition of an electronic communications service and maintains it is not required to comply with GC 1.10 for such services."
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