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This discussion topic is read only Discussion topic: Missing payment

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This message was authored by: Tave

Missing payment

Hiya I received an email saying my payment is late and I need to pay however I have made a payment on 20th October ready for November so I don't need to pay till December? I have in my bank statement proof the money has been taken out 

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This message was authored by: GD1

Re: Missing payment

Posted by a Superuser, not a Sky employee. Find out more

@Tave wrote:

Hiya I received an email saying my payment is late and I need to pay however I have made a payment on 20th October ready for November so I don't need to pay till December? I have in my bank statement proof the money has been taken out 


It's most likely a scam text, there is a link in it that varies from the sky.com address, you would be best advised to check your bills online at Your Sky Bills | Sky.com

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




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This message was authored by: SKY1992bf

Re: Missing payment

Posted by a Superuser, not a Sky employee. Find out more

@Tave  This may be a scam, what does your online bill show here, if it's saying payment received you should be ok

 

https://www.sky.com/myaccount/bill


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This message was authored by: caesarome

Re: Missing payment

Posted by a Superuser, not a Sky employee. Find out more

This does sound like a scam @Tave as there are many going around including emails and texts.

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