Mine is going back

[tarbat]

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@ray07 wrote:

Are you aSky Groupie.

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Who? Certainly not me.

[Kevin+j+v]

@Chrisee 

Pretty silly person to want all those faults but hey, takes all sorts👍

[SimonW]

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@Ger7 wrote:

Thanks for this @SimonW 

Did  Q come back on when they switched off the glass sevice ie. did you have a break in Sky service? What are thay now charging you for Q, are you on the same deal as before if you had discounts?

Finally, how many days layer did Panther come to pick it up?

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I cancelled on Saturday and they were supposed to be picking it up today but so for nothing. I had actually reset the TV as instructed but as they hadn't shown up first thing I tried setting it back up again so I could actually watch TV without having to move it and risk it getting damaged before they come and pick it up but it won't let me set it up and my Sky Q is not reactivated yet so right I have no Sky TV.  So for anyone who does move back don't reset the factory settings UNTIL they are there to pick it up otherwise you will lose access even to the FTA channels

I'm not sure on how much the bill is as my account is not showing anything so I'm not sure if any discounts have been added back but I doubt it

[tarbat]

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@SimonW wrote:
So for anyone who does move back don't reset the factory settings UNTIL they are there to pick it up otherwise you will lose access even to the FTA channels

Did you try with a terrestrial TV aerial plugged into the Glass TV?

[SimonW]

@tarbat haven't actually, don't have one on the house but might have  a portable one somewhere so may hunt it out and give it a try

[Anonymous]

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@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

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Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

[Nicolee2931]

Ours is going back, 65" dusky pink paid for outright.

Since it was activated on Thursday we have had flickering of FALD zones along the top of the screen. Stuttering on playback and issues with the pucks on sports channels.

We have rock solid BT Internet 80:20 FTTC, and behind that we have gigabit switches and Ubiquity UniFi WiFi 6 U6 LR Access Points, so we have absolutely no issues with WiFi. Yet our glass and pucks stutter like mad on both Ethernet and WiFi.

I'm not prepared to be locked in by not cancelling within 31 days, Sky can't guarantee these issues will be fixed, I would persevere if Sky would give guarantees that if fixes were not in place be 30, 60 or 90 days then you can walk away. But unfortunately Sky won't commit. I don't believe the product has inherent hardware issues, I just believe it's bad firmware and software which can be fixed just like Sky Q was 4-5 years ago.

But I don't believe we should be beta testers for Sky paying full price for subscriptions, Sky had the opportunity to test this in employee's homes months and months in advance prior to release and get majority of the issues fixed, they didn't do this, I think the video I have seen on YouTube employees were testing only since September. This isn't long enough to test and re-write code.

I will revisit glass probably 18-24 months down the line, but not until I see positive remarks on this forum, for now I'm going back to Sky Q.

[Anonymous]

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@Anonymous wrote:

---

@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

---

Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

---

Had a text just now to say they're still working on it and they'll send a further text when it's done.

Could I see a refund soon?

This text is the first communication I'd had of them at all, I've had to constantly contact them. That's ignoring the random emails I've had that make no sense.

[Anonymous]

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@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

---

Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

---

Had a text just now to say they're still working on it and they'll send a further text when it's done.

Could I see a refund soon?

This text is the first communication I'd had of them at all, I've had to constantly contact them. That's ignoring the random emails I've had that make no sense.

---

Ha ha ha, you couldn't make it up. Sky have just sent my personal invite to purchase Glass (I'm Platinum).

Anyone want to buy a personal code? I'll give you a tenner to take it off my hands.

[sceptic101]

Hopefully if nothing else once the dust has settled Sky will have a look back at this launch and hopefully learn some serious lessons from it for any future product launches. I do think they should consider bringing back wider (outside Sky) beta testing groups, preferably with people with some experience of beta testing...

[Downwardii]

Hey all.

Wife isn't happy and doesn't want it.

Im using the puck downstairs and it's just not playing nicely with the sound bar so just not getting sound working.

The playlists are mad she has no idea what she has watched or where she is up to and keeps having to add stuff. Also complaining the TV picture is rubbish too.

If I cancel what do i do for Sky ?

Still got my Sky Q box and mini so do they just activate on a new contract ?

[TimmyBGood]

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@Downwardii wrote:

Still got my Sky Q box and mini so do they just activate on a new contract ?

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That appears to be the case, yes.  Some posts have indicated that the previous Q pricing has been restored too.

[Guisey]

@Downwardii I cancelled mine today, funnily enough I've had the Mrs on my back about that too. Spent an hour or so on the phone with sky and to be honest they were really helpful. I think the main problem is they don't know the whole process so it's all a bit of a learning curve. I've been told I can carry on using it until they collect it, which isn't until the 9th of Nov! Someone is going to call me over the next couple of days about reinstating  my sky Q which will hopefully be before the collection date, but they weren't sure if that was possible or not. Hope this helps. 

[Downwardii]

I've cancelled.

Collecting in 2 weeks.

Just turned on to watch the football and its showing subscription cancelled.

Ahhh

[Downwardii]

If they just cancel your account just put me on a new contract for Sky Q rather then leave me without what i'm paying for.