Mine is going back

[Laing1]

---

@TimmyBGood wrote:

---

@Q-tips wrote:

---

And did Sky miss a trick by not offering cheaper HD TVs?

---

No-one is now manufacturing HD panels in larger sizes.

---

@TimmyBGood its hard enough to find a good full HD TV in a smaller size, we need a new smart TV for our caravan but ideally around 32 inches there are some but the majority are still HD ready and 720p

[TimmyBGood]

@Q-tips wrote:

---

So a choice of 32-42in Glass HD screens might have found plenty of new buyers - especially if they can't get smaller screens anywhere else.

---

No: my point is if no-one is making the panels then no-one can build the sets.  There's no economic sense in resuming manufacture of HD panels in a world where UHD has taken over as the default: potential sales would be very unlikely to justify the investment in new tooling and the old stuff has been scrapped to make way for UHD (and better) production.

[TimmyBGood]

---

@Laing1 wrote:

---

---

 we need a new smart TV for our caravan but ideally around 32 inches there are some but the majority are still HD ready and 720p

---

I'd buy now: next year will probably be too late.  Richer Sounds has the Samsung Frame in 32" which might be worth a look.

[Q-tips]

---

@TimmyBGood wrote:

@Q-tips wrote:

---

So a choice of 32-42in Glass HD screens might have found plenty of new buyers - especially if they can't get smaller screens anywhere else.

---

No: my point is if no-one is making the panels then no-one can build the sets.  There's no economic sense in resuming manufacture of HD panels in a world where UHD has taken over as the default: potential sales would be very unlikely to justify the investment in new tooling and the old stuff has been scrapped to make way for UHD (and better) production.

---

I'm sure you're right - but it's madness. Once they realise that people are hanging on to their smaller sets for longer because they can't replace them, maybe the panel manufacturers will see sense.

[Laing1]

---

@TimmyBGood wrote:

---

@Laing1 wrote:

---

---

 we need a new smart TV for our caravan but ideally around 32 inches there are some but the majority are still HD ready and 720p

---

I'd buy now: next year will probably be too late.  Richer Sounds has the Samsung Frame in 32" which might be worth a look.

---

@TimmyBGood being honest it doesn't have to be overly expensive for the caravan  quite like the samsung one at £249 on richer sounds but there are a few on currys as well but may plump for a LG as had no problems with the LG we have now

[SimonW]

---

@Q-tips wrote:

---

@TimmyBGood wrote:

@Q-tips wrote:

---

So a choice of 32-42in Glass HD screens might have found plenty of new buyers - especially if they can't get smaller screens anywhere else.

---

No: my point is if no-one is making the panels then no-one can build the sets.  There's no economic sense in resuming manufacture of HD panels in a world where UHD has taken over as the default: potential sales would be very unlikely to justify the investment in new tooling and the old stuff has been scrapped to make way for UHD (and better) production.

---

I'm sure you're right - but it's madness. Once they realise that people are hanging on to their smaller sets for longer because they can't replace them, maybe the panel manufacturers will see sense.

---

They won't as it makes no financial sense for them to do so. They are actually much more likely to make smaller sized UHD TV's than they are to make smaller HD sets again as that would be cheaper than making HD ones again. Even then they are likely to be less value for money as its the most popular sizes that they make enough of to get the prizes down but the least popular sizes that they do make are relatively expensive.  

[LGUser]

---

@Q-tips wrote:

---

@TimmyBGood wrote:

---

@Q-tips wrote:

---

And did Sky miss a trick by not offering cheaper HD TVs?

---

No-one is now manufacturing HD panels in larger sizes.

---

Which to me screams Market Opportunity. Not everyone wants small rooms - or even large rooms - to be dominated by giant TV screens…indeed there's no benefit in having 4K in a small room. So a choice of 32-42in Glass HD screens might have found plenty of new buyers - especially if they can't get smaller screens anywhere else.

---

I'm going to have to disagree with this. There's no benefit to an HD only TV these days. I have a 42" LG 4k TV in the bedroom.I would not want it to be HD only. While the mini is HD only, I can stream in UHD/HDR.

[LGUser]

---

@Laing1 wrote:

---

@TimmyBGood wrote:

---

@Q-tips wrote:

---

And did Sky miss a trick by not offering cheaper HD TVs?

---

No-one is now manufacturing HD panels in larger sizes.

---

@TimmyBGood its hard enough to find a good full HD TV in a smaller size, we need a new smart TV for our caravan but ideally around 32 inches there are some but the majority are still HD ready and 720p

---

You can get a 32" Full HD LG TV from Currys for £249.99.

LG 32LM6370PLA 32" Smart Full HD HDR LED TV

[Anonymous]

---

@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

---

Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

---

Had a text just now to say they're still working on it and they'll send a further text when it's done.

Could I see a refund soon?

This text is the first communication I'd had of them at all, I've had to constantly contact them. That's ignoring the random emails I've had that make no sense.

---

Well, 24-48 hours has now gone with no further communication. I'll be asking the bank for a charge back tomorrow and see what they say. Sky can go swing as far as I'm concerned since they obviously have no interest in helping. I've never been to small claims court before but if they want to take it any further then I'll look forward to it. Once I've got my money back I might call them in order to insist that my Q contract is cancelled rather than wait until next May (I won't be paying ETC's of course).

[Laing1]

---

@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

---

Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

---

Had a text just now to say they're still working on it and they'll send a further text when it's done.

Could I see a refund soon?

This text is the first communication I'd had of them at all, I've had to constantly contact them. That's ignoring the random emails I've had that make no sense.

---

Well, 24-48 hours has now gone with no further communication. I'll be asking the bank for a charge back tomorrow and see what they say. Sky can go swing as far as I'm concerned since they obviously have no interest in helping. I've never been to small claims court before but if they want to take it any further then I'll look forward to it. Once I've got my money back I might call them in order to insist that my Q contract is cancelled rather than wait until next May (I won't be paying ETC's of course).

---

@Anonymous i'm sure I posted this before but it can take up to 14 days for a refund as per this article 

[Anonymous]

---

@Laing1 wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

---

@Anonymous wrote:

Just off the phone to Sky (surprisingly enough, not that long a wait).

...

They've had to take my Q out of pending cancellation as well although that shows no change yet and the lack of even basic communication has been quite appalling. The only indication I've had that anything is occurring is 2 emails to say my complaint is closed (not that I actually initiated one, although I'm thinking that may change shortly).

...

---

Hip hip hooray, a third email that makes no sense.

This one is to tell me my Netflix Basic is ready and just needs activating. Also since I've got Sky HD then it's automatically been changed to a Standard Netflix sub. They also thank me for signing up to Disney+ and explain how to activate it.

Considering I've had Netflix Standard for a long time via (Ultimate TV on Q) and Disney+ for a few months I'm a little bit confused and just waiting for everything to stop working (at the moment Netflix & Disney+ both seem fine).

I wonder if I 'activate' Netflix if it'll reduce my price?

---

Had a text just now to say they're still working on it and they'll send a further text when it's done.

Could I see a refund soon?

This text is the first communication I'd had of them at all, I've had to constantly contact them. That's ignoring the random emails I've had that make no sense.

---

Well, 24-48 hours has now gone with no further communication. I'll be asking the bank for a charge back tomorrow and see what they say. Sky can go swing as far as I'm concerned since they obviously have no interest in helping. I've never been to small claims court before but if they want to take it any further then I'll look forward to it. Once I've got my money back I might call them in order to insist that my Q contract is cancelled rather than wait until next May (I won't be paying ETC's of course).

---

@Anonymous i'm sure I posted this before but it can take up to 14 days for a refund as per this article 

---

You have, but that isn't what Sky are telling me when I've talked to them. They've constantly failed to do anything except pass it on to another department. Their internal issues are their problem, not the customers. I've had enough of prevarication from them and I'll take it into my own hands now and to hell with them.

[Dlburge]

My  Q package was turned on straight away and my Glass is due to be collected on 12/11/21.

Also had all my original channels / package reinstated and it's £5 cheaper per month.

Result

[SimonW]

---

@Dlburge wrote:

My  Q package was turned on straight away and my Glass is due to be collected on 12/11/21.

Also had all my original channels / package reinstated and it's £5 cheaper per month.

Result

---

Guessing they must have realised the amount of people sending it back and put procedures in place to allow for reverting back easier which is good because people shouldn't have to go days like I did without any TV package 

[Anonymous]

@SimonW I spoke to a friend yesterday who's partner works for Sky and Glass is costing him money as the only calls he gets are Glass cancellations and returns? Not a happy bunny as they're impossible to retain.

[Cornishrattler]

@Anonymous No real surprise there given how bad the product is