Live TV: There's a technical fault with the channel/Please wait for the programme to load

[Citrax]

@best+of+the+best Are you back on QS17?  I was taken back to QS16 and it's worked perfectly.  I checked tonight and I'm back on QS17.  No problems so far but we will see what happens tomorrow.

[Walkabout+syd]

@Citrax yes just checked they have put me back on to Qs17 It worked perfectly  on Qs16 for 3 days  now back to freezing again and switching off puck and on again to fix problem to next time and paying £26 a month should have just stayed with Netflix which works great. I do wonder why Sky advertise Sky Stream daily on tv and newspapers. Do Sky know how to fix this problem. Just to say It works great on Sky Go. The fault is Sky Stream Puck not fit for purpose. NOT IMPRESSED.

[best+of+the+best]

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@Citrax wrote:

@best+of+the+best Are you back on QS17?  I was taken back to QS16 and it's worked perfectly.  I checked tonight and I'm back on QS17.  No problems so far but we will see what happens tomorrow.

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@Citrax I've been on QS17 since install 2/5/2023 checked every day since 

Had an issue yesterday but I think that was down to the thunder and lightning and the heavy rain  downpour rather than  QS17.

[Luke2217]

I am having the same issues, constant freezes and black screen. I have Virgin Internet currently showing 400mbps in the netflix app on sky puck. I hope this is fixed soon.

[Paleaos]

I love Sky Stream😋 I'd like to thank Sky for all the excercise I now get from having to get up every advert break to reset the puck, and oh yeah, for totally trashing one of my 2 pucks and rendering it unusable on Tuesday night after I called with the same issue as everyone else. Oh and then not calling me back the next day which they promised to do! Absolute joke!

[Citrax]

😂😂😂 brilliant 

[Citrax]

After a couple of days with the puck working beautifully last night we started with problems again. During the coronation today, several other channels I watched around that time and several channels I watched last night, the sound kept dropping out.  I initially put it down to either high demand or my sons on their laptops/tablets but when I checked my broadband speed I was still getting around 60 mbps.  

Now this evening the screen has started freezing again!  The only difference from yesterday to today, yesterday sky updated the puck to QS17 again from QS16.

WHAT THE HECK (stronger words said to myself) IS WRONG WITH YOU SKY!

GET THIS SORTED! 

I myself have had enough. Tuesday I will be cancelling my contract with you as you have failed to fix the issues I reported several times over the last two weeks. 

I'm too ill to deal with this now.  You know I'm registered as someone with health issues. The stress this is causing is too much!

[GD1]

@Citrax  You are not addressing Sky Customers services via the forum, we are all customers here.  

[Citrax]

@GD1 I'm aware of that!  Im venting. Im hoping that someone from sky sees it and hoping my cancellation of it will incentivise others to cancel.  It looks to me like the only way sky will do anything about it is if they feel it in their pocket. Sadly they won't actually care and not enough people will cancel to make them take notice.

[Piggy]

Having the same issues can be with my puck that's connected to Ethernet next to router or bedroom puck also connected through Ethernet. But will play my play list stuff just not live. Still have a few weeks of 31 days so won't b keeping long if it's not sorted 

[Anonymous]

Posted earlier in the thread, have given the 48 hours to settle, when it works it's great, but it's not consistently working. BT Wi-Fi and Ethernet tried, getting 48 for my download speed. The programme still freezes or resets and like a previous poster having to reset isn't great. Still in my first week but think this will be a cancellation until the streaming service is consistently good, sadly that's not the case. Thanks to all on this forum for the sharing of experience 

[Walkabout+syd]

@Anonymous As you say when It works It's OK  some customers have had  replacement pucks sent to try to cure the problem but it is just the same, and It does not make any difference on your broadband speed or If on WiFi or ethernet  cable the problem is either hardware or software on Sky Stream Puck. Get it sorted Sky you are supposed to have the best customers service for broadband providers we shall see.

[JEFF1102]

I have been having some of these issues. Yesterday and Friday had several times when pressing home bought up a blank blue screen which took about five minutes to clear. Also had the no live channels issue several times.  This is on my main puck which is connected by ethernet, download speed 48. On my second puck in the bedroom which is connected wirelessly no problems at all.

[Piggy]

just spoke to Sky, it's apparently there biggest issue lots of people trying to fix it waiting on updates but advised soft reset. Turn puck off at wall when turn back on hold in the on button until lights, flash white, amber green red and then it will switch off and come back on. Apparently that is helping a few people for a little while.

[JEFF1102]

I just phoned Sky and was told I have too many devices and to switch off wifi on some of them. I dont think this is the issue or it would happen on both my pucks.