@Paul+Boland Sky replaced my puck because it was constantly freezing, literally two or three times an hour. The replacement is still freezing but only two or three times a day. When talking to tech support originally we literally tried every conceivable way of setting it up including several hard resets. I moved the puck away from the TV in case it was some sort of electronic interference, as part of that I also turned off every item that could possibly cause interference. My bt hub was moved closer to shorten the cable, it was tested on Wi-Fi and cable about the only thing that we didn't try was me sticking my fingers in the ports.
At one point during the playing about I somehow managed to totally confuse the puck and when it restarted (factory reset) it downloaded QS16 the puck worked perfectly for the rest of the day. Sometime during the evening it crashed completely. Took several attempts to reboot. When it finally did I had it constantly crashing again and when I checked the software it was back to QS17.
With my experience and what you have said I do wonder if there has been some sort of hardware change that's resulting in the issues along with the software.
I think the thing to remember here is that for every person who complains on here about it there are potentially hundreds who have the issue but aren't on here or are just monitoring the thread. When I spoke with tech support yesterday he said they know that there's a software issue affecting many of the pucks. He also said that they were working on a fix that would be rolled out at some point over the next week. I suspect that given the people saying QS16 wasn't an issue they have rolled back the software to keep everyone happy until it's sorted and they can roll out the new version.
