Just getting “ please waiting for your program to load”

[MasterFunk73]

It has worked without fault for 4 months and then all of a sudden started a couple of weeks ago. Everything else streams fine, I get about 300 download speed. They offered to replace my Glass with a refurb, but I said no. I have a month from now to see if it fixes itself.

[Dazzar51]

Just about to cancel mine as I'm fed up paying for a brick to sit in my front room and 3 pucks as coffee cup holders as basically that all they are fit for at this moment in time 

[Dazzar51]

This is getting worse, live streaming is starting to fail channel 5, and some others 

[CardiffMan1992]

@Dazzar51 

Have Sky not been in touch with you regarding Three issues?

[Dazzar51]

@CardiffMan1992  No 

[maxbarn]

have been in touch with sky 3 times, 4 hours on phone never called back as promised . i have three 4g worked fine up to 3 weeks ago. now  even live tv not loading for about 2 mins. trying 3rd router tomorrow. trying to find a router with built in vpn as some people have said this works. have ordered orbi 4g+ router does any one know if this has a vpn built in. Thanks

[Dazzar51]

@maxbarn 
I would not bother, I have tried 3 routers, a 4g, 5g huawei and a 5g Zte it is not your router it is 3 or sky "handshake" one is not talking to the other.

[CardiffMan1992]

@Dazzar51 

A VPN might actually solve the issue actually if it's a routing issue depends what the issue exactly is between 3 and Sky.

[Dazzar51]

@CardiffMan1992 

Problem is that this is a work around at a cost to us , not a solution really is it . And how do you add a vpn to a Zte801a

[CardiffMan1992]

@Dazzar51 

Not saying it's a good option but I wouldn't discount it as a solution that would work either. Sky are investigating the issue so hopefully 3 Customers won't have to use a VPN soon.

And I'm not sure as I don't use one.

[AUS191]

Doing this for me all the time. 

And it's not my internet speed! 

[Dazzar51]

Can anyone tell me what vpn they use for 3 to get around this.

[WelshPaul]

The trouble with relying on a  VPN for streaming live TV for hours is that the quality of the connection usually degrades after a while, resulting in slower speeds. I have tried many VPN's over the years and I currently have a paid subscription with NordVPN but found them to be the same. Disconnect and connect to another server will get you back up and running again but what a pain!

[Jporch316]

I use surfshark on my firestick - there's third party routers you can buy where you can enter the vpn details directly into the router - or there's WiFi extenders you can plug into your router to create a secondary WiFi network with built in vpns so that you can connect some devices to the vpn network. Not tried myself but been meaning to give it a go soon 

[Jps557]

Hi,

I know this is slightly unrelated as I don't have Glass (yet), however I do have Sky Plus with a Three 5g broadband connection and my On Demand has suddenly stopped working.  Having been through all the suggested fixes and spending time with Sky Tech support (wanted me to do a full system rebuild) I've come to the conclusion that the issue is the connectivity between Sky and Three.