I responded to a SKYESSENTIALS deal by phone a week ago but have heard nothing since.

[brockbadger]

We received a flyer by post promoting a 'Sky Essentials with a Sky Q Box at £25 per month. I telephoned towards the end of week commencing 9th August and spoke to a young man called Robin (who came from the North East). After testing my line he said I would need Superfast Fibre Broadband, which meant that the price would be £32 pcm. Because it had taken me so long to get through I had to leave for an appointment, at which point we agreed that Robin would ring me back at 4.0pm. I waited by the phone ahead of that time but the call never came. However, I am still interested in taking this arrangement forward.  

[Rhonny]

@brockbadger

You'll need to call Sky. This is just a forum rather than Sky customer services.

(You don't have to have Sky broadband to have Sky Q, by the way...) 

[TimmyBGood]

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@brockbadger wrote:

 After testing my line he said I would need Superfast Fibre Broadband, which meant that the price would be £32 pcm. 

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That's somewhat confusing, because part of the point of 'Essentials' is that it uses ADSL rather than FTTC in order to meet the quoted £25 price point.  Also interesting that Sky are now offering Q boxes as Freesat receivers.

[Mark39]

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@TimmyBGood wrote:

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That's somewhat confusing, because part of the point of 'Essentials' is that it uses ADSL rather than FTTC in order to meet the quoted £25 price point.  Also interesting that Sky are now offering Q boxes as Freesat receivers.

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I was thinking the same. It sounds as though @brockbadger is being offered a more mainstream deal.

[SKY1992bf]

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@Mark39 wrote:

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@TimmyBGood wrote:

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That's somewhat confusing, because part of the point of 'Essentials' is that it uses ADSL rather than FTTC in order to meet the quoted £25 price point.  Also interesting that Sky are now offering Q boxes as Freesat receivers.

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I was thinking the same. It sounds as though @brockbadger is being offered a more mainstream deal.

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@Mark39  @TimmyBGood  Yeah I agree with you both, seems odd for q  as freesat receivers 

might be worth seeking clarity from sky for future reference  , which I'll do now

[TimmyBGood]

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@SKY1992bf wrote: Yeah I agree with you both, seems odd for q  as freesat receivers 

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Well, they are going to run out of Plus boxes eventually ; )

There's a reference in another non-Sky forum to the same advertising leaflet, so it does seem to be circulating.

[TechmanagerMal]

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@SKY1992bf wrote:

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@Mark39 wrote:

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@TimmyBGood wrote:

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That's somewhat confusing, because part of the point of 'Essentials' is that it uses ADSL rather than FTTC in order to meet the quoted £25 price point.  Also interesting that Sky are now offering Q boxes as Freesat receivers.

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I was thinking the same. It sounds as though @brockbadger is being offered a more mainstream deal.

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@Mark39  @TimmyBGood  Yeah I agree with you both, seems odd for q  as freesat receivers 

might be worth seeking clarity from sky for future reference  , which I'll do now

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• How reliable is your source?

[SKY1992bf · Accepted solution]

@TechmanagerMal  The source is Sky themselves via a closed forum 

[SKY1992bf]

Sky have now confirmed this package is now being offered with a sky q box

[brockbadger]

My thanks to all who provided messages of help & support. Happy to report that I have now managed to make suitable contact and signed up to the deal offered.