This discussion topic is read only Discussion topic: How do i pay bill if postcode not recognised

This message was authored by: hotstep · ‎22 Oct 2021

Can someone help me. I was going to another company and was told to cancel my direct debit. Now i have a text on my phone asking me to set direct debit up and pay bill but when i call the number it asks me to put in my details but it is not recognising my postcode so i dont know what to do. I also want to upgrade but again i am not being recognised and say thre is a problem. I dont want to go with new company as i am not getting phone calls or when they were going to set up my package so i want full package with Sky who i trust more than this new company. How can i speak to customer services? Every number i call is going to the please pay bill but how can i if they wont accept my postcode!

This message was authored by: SKY1992bf · ‎22 Oct 2021

@hotstep you need to login to your existing Sky account online pay the bill and setup a new continuous payment method

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: hotstep · ‎22 Oct 2021

I went online to pay but not sure if it went through. Nothing happened so i signed in to pay again and have left it there till i see if i get email to confirm payment. I am sure all details were correct before i sent it. Not sure what to do now. Thank you for your reply.

This message was authored by: Chrisee · ‎22 Oct 2021

@hotstep I have asked a Sky agent to contact you so expectvan invitation to chat through the forum where a blue button will appear.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: SKY1992bf · ‎22 Oct 2021

@Chrisee wrote:
@hotstep I have asked a Sky agent to contact you so expectvan invitation to chat through the forum where a blue button will appear.

@Chrisee how did you ask? as there were no escalation markers on @hotstep posts so I've now marked one

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: Tom-W19 · ‎23 Oct 2021

Thanks for escalating. We've sent an invite to hotstep.

Thanks
Tom

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How do i pay bill if postcode not recognised

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