HDR v3 box not fit for purpose (sound cutting out)

[Giffo76]

I'm new to forum but have had the time to read back all the posts. (blimin furlough *sigh) anyhow I'd say don't bother. This is something that won't be fixed with a swap. It's a flaw in the software or the way the box handles and decodes. Waste of a day off. 

[rgfinch]

They didn't update the software when I got my replacement boxes. Perhaps the engineer knew there was a better chance of my problem being fixed if he didn't.

[Gdansk]

So with covid about, Sky are needlessly sending out engineers to fix a fault that can't be fixed. Surely they have a duty of care to their staff and customers to not needlessly put them at risk

[Ben1980]

I have cancelled the appt for now. 

Will only be more annoyed if I was off and it didnt fix it. 

Fingers crossed Q16 does. 

[rgfinch]

By swapping the boxes the engineer did fix my fault. It can happen.

[Stoatgobler]

All you new subscribers to sky q, from the experiences of many of us on here please do yourselves a favour and cancel or negotiate a discount! the frustration for a so called premium expensive product isn’t worth it, you’ll want to smash the box to pieces after sitting down for a few hours of viewing having to rewind every 30 secs to hear what was said.

sky by their silence show it’s not going to be fixed until as I and many others believe the next box comes out.

Unfortunately through out all of this sky have miraculously avoided any negative publicity regarding this issue.

[Giffo76]

Out of interest has the issue ever left the safety of sky's own forum? Is there the willingness to all get video evidence (continued) and putting it out there. Does anyone have a YouTube channel or know anyone? . Alternatively get it to some tech review sites on YT and or the tech journalists for paper media as well as digital. Facebook, twitter etc. I feel whilst we're all in their backyard moaning nothing will be done. Once it's reported and out in some mainstream media formats you'd be surprised how  quick sky will respond then. 

[Stoatgobler]

@Giffo76   I, and many others on here have contacted bbc watchdog and rip off Britain, who have acknowledged the emails but as yet have not publicly said anything. 

sky must have very artistic  photos of all the main stream media executives and their extra curricular activities or dare I say proclivities! 

[Giffo76]

Yeah. Their power, reach and contacts I'm sure keep it well under Wraps. I guess if people talk with the walk (away) then more would be done. I assume apathy plays a part, and a poor offering in regards to 4k hdr and Atmos, and very poor customer service on Virgins side makes it like choosing between illnesses right now. On a positive note. Last night I had uninterrupted viewing! 🙂 

[Deedee36]

I've just called sky to report the problem again only to be told to swap the hdmi cable and that would definitely fix the problem failing that an engineer visit would be booked 

What a load of rubbish 

[rgfinch]

It sounds like the disgruntled Sky Q users should get together and hire a good lawyer !

Make some recordings and logs of the dropouts and their frequency.

Sky's side of their contract with you is to provide a TV service of reasonable / acceptable quality. The sound dropouts I was experiencing were so bad that I would say they were in breach of that explicit or implied term. No reasonable person would consider that level of dropouts acceptable. I would write to them saying that I considered them to be in breach of contract and cancel my direct debit. If they write a threatening letter back, send them the evidence.

[Stoatgobler]

@rgfinch  Great advice and very well said, wouldn’t it be good though if sky just delivered on what they promised. 

Before this sound drop out farce I’ve never in over 30 yrs had a single problem with sky!

they are completely destroying the legacy and customer loyalty base they’ve built with us over all those years.

i left for virgin ultimate oomph in January, because they wouldn’t acknowledge the problem, and I’m about to cancel my parents sky q at the end of the month because of this issue.

come on sky, surely as one of the worlds leading media broadcasters you surely are better than this!!

[Giffo76]

Think I'd rather put subs on and wait for a fix than ever go back to Virgin. 

[Rob1999]

@Stoatgobler I don't think since the company were bought out they care anymore about the product  just cash the cheques! ☹️

[Stoatgobler]

According to the guardian and other uk media outlets, Comcast who bought sky out were voted one of the very worst, most hated companies  in America!

nice to see that reputation now extending to these shores, I’m afraid it’s the future of what we can now expect from sky.

it makes sense now why sky have gone down the pan over the last 2 years!