Freaky UHD error

[Totalwar2]

Freaky UHD keeps failing to download says no subscription.

Now I checked on Sky Cinema and can view fine and checked another UHD movie to download and that fine.

I done a power recycle still the same still get error.

if I download in UHD/HDR format that downloads fine.

[oldfella]

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@Totalwar2 wrote:

Freaky UHD keeps failing to download says no subscription.

Now I checked on Sky Cinema and can view fine and checked another UHD movie to download and that fine.

I done a power recycle still the same still get error.

if I download in UHD/HDR format that downloads fine.

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Hi @Totalwar2 

I suspect the UHD download is faulty as I get failed here

[Totalwar2]

Thanks for the feedback.

Do you know if the Freaky HDR has Atmos sound as well.

@oldfella 

[oldfella]

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@Totalwar2 wrote:

Thanks for the feedback.

Do you know if the Freaky HDR has Atmos sound as well.

@oldfella 

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Yes it does @Totalwar2 

[LGUser]

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@Totalwar2 wrote:

Freaky UHD keeps failing to download says no subscription.

Now I checked on Sky Cinema and can view fine and checked another UHD movie to download and that fine.

I done a power recycle still the same still get error.

if I download in UHD/HDR format that downloads fine.

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Given that you can download the UHD/HDR version, why would you download the UHD/SDR version?

[Totalwar2]

Was not sure that the hdr version had atmos sound.

[Stu+D]

Same here - getting 'failed, no subscription' error on the UHD version.    Other UDH films download OK.  
guess I'll be watching this tonight in HD then!  

[LGUser]

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@Stu+D wrote:

Same here - getting 'failed, no subscription' error on the UHD version.    Other UDH films download OK.  
guess I'll be watching this tonight in HD then!  

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Does your Sky Q box support HDR? The UHD?HDR version works.

[JimT99]

Have same problem here. Tried for 2 days to download/watch "Freaky" UHD movie but get a "Failed" due to "No Subscription". I do have subscriptions to movies and UHD and have no problem up to now downloading other UHD movies.

After reading above, I did manage to download the HD version but would prefer to see in UHD.

What is the issue here??

[LGUser]

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@JimT99 wrote:

Have same problem here. Tried for 2 days to download/watch "Freaky" UHD movie but get a "Failed" due to "No Subscription". I do have subscriptions to movies and UHD and have no problem up to now downloading other UHD movies.

After reading above, I did manage to download the HD version but would prefer to see in UHD.

What is the issue here??

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Do you have a Q box that has HDR? If so, you can download the UHD/HDR version. Something is wrong with the UHD/SDR version.

[JimT99]

I checked and it seems I have an older UHD TV which only supports UHD 8-bit option in the sky q box, which I guess is what you call SDR. This viewing rejection is new to me, so I guess in future I'll need to keep an eye on the version of the movie and download in HD.

[Stu+D]

Good point.   Just checked sky's website re UHD HDR which says set the setting to 10bit.  my sky q box is set to UHD 8 bit. (Don't think my 6 year old Panasonic CX802b supports 10bit).   Does HDR only work on 10bit TVs or should it still work with 8bit?  

luckily I'm getting a new LG OLED tv next week so that may improve things!  

[LGUser]

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@Stu+D wrote:

Good point.   Just checked sky's website re UHD HDR which says set the setting to 10bit.  my sky q box is set to UHD 8 bit. (Don't think my 6 year old Panasonic CX802b supports 10bit).   Does HDR only work on 10bit TVs or should it still work with 8bit?  

luckily I'm getting a new LG OLED tv next week so that may improve things!  

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Once you get your new TV, you'll be able to watch the UHD/HDR version.

[Laing1]

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@Stu+D wrote:

Good point.   Just checked sky's website re UHD HDR which says set the setting to 10bit.  my sky q box is set to UHD 8 bit. (Don't think my 6 year old Panasonic CX802b supports 10bit).   Does HDR only work on 10bit TVs or should it still work with 8bit?  

luckily I'm getting a new LG OLED tv next week so that may improve things!  

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@Stu+D afraid HDR only works when the box is set to 10bit so if your TV cannot accomodate this then unfortunately you will not get HDR

[Freddy+Clover]

Anybody know how to get sky to look at fixing this? I have the pre-HDR box but would still like it in UHD?