sky q stuck in standby for 2 days!

[k53]

Hi all, my sky q box has been stuck in standby for 2 days now. I have done all checks and even an update but still nothing 😞 I have gone through the sky help checklist and still not resolved the issue, i am assuming that i need a new box but do not know how to get one and as another person has said dont really want to be on the phone for hours.  Cheers k

[Doc5907]

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@k53 wrote:

Hi all, my sky q box has been stuck in standby for 2 days now. I have done all checks and even an update but still nothing 😞 I have gone through the sky help checklist and still not resolved the issue, i am assuming that i need a new box but do not know how to get one and as another person has said dont really want to be on the phone for hours.  Cheers k

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@k53  I'm afraid calling is your only option. I  called the other day and got through in less than 10 minutes so I certainly wasn't 'on the phone for hours '

Click on below link and scroll to bottom and press the arrow on right of need more help and you will see a number below



https://www.sky.com/help/home



When calling say 'technical' and ignore all the automated prompts to check message etc. and just stay on the line