Can you move the puck between properties and watch sky streaming on different TVs /routers?

[Ed.B.]

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@TimmyBGood wrote:

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@Ed.B. wrote:

I'm perfectly happy to have this argument with sky if they detect a different IP address and try to charge me extra.

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Have fun with that ; )

https://www.sky.com/help/articles/sky-terms-and-conditions 

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

[ChrisC29]

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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How did you order? In store?

[TimmyBGood]

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@Ed.B. wrote:

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Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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So do you assume that with every service you take on?

I'm mean, it's one way of doing things, but I'd suggest that in fact there are almost always T&Cs somewhere.

[ChrisC29]

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@TimmyBGood wrote:

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@Ed.B. wrote:

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Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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So do you assume that with every service you take on?

I'm mean, it's one way of doing things, but I'd suggest that in fact there are almost always T&Cs somewhere.

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Pretty sure they'll have in there somewhere that by using the service you agree to the T&Cs.

If ordering online, it has to be in there somewhere, but if ordering in store and you don't sign anything and no one shows you any paperwork with it on, not sure where they'll stand.

Normally this is covered with an EULA you agree to when first using, but I can't remember anything coming up when I first booted it up.

[Ed.B.]

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@ChrisC29 wrote:

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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How did you order? In store?

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On the phone with sky

[ChrisC29]

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@Ed.B. wrote:

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@ChrisC29 wrote:

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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How did you order? In store?

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On the phone with sky

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Did they not read out the usual 3000 miles per hour nonsense that no one ever listens to?

Normally that will contain the words "by using the service you agree to our T&Cs that can be found online blah blah blah". If not, calls are recorded, so go for it and see how you get on 🙂 

[Ed.B.]

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@TimmyBGood wrote:

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@Ed.B. wrote:

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Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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So do you assume that with every service you take on?

I'm mean, it's one way of doing things, but I'd suggest that in fact there are almost always T&Cs somewhere.

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If I enter into a contract I check the costs. I was told that my price will be £42 for 18 months. There was no discussion of anything that could increase these costs, so I'm happy that any terms and conditions hiding on a website not even mentioned by the salesman are unenforceable by law. 

[Ed.B.]

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@ChrisC29 wrote:

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@Ed.B. wrote:

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@ChrisC29 wrote:

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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How did you order? In store?

---

On the phone with sky

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Did they not read out the usual 3000 miles per hour nonsense that no one ever listens to?

Normally that will contain the words "by using the service you agree to our T&Cs that can be found online blah blah blah". If not, calls are recorded, so go for it and see how you get on 🙂 

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Not a word. 

[oj01]

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@Ed.B. wrote:

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@ChrisC29 wrote:

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@Ed.B. wrote:

---

@ChrisC29 wrote:

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

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How did you order? In store?

---

On the phone with sky

---

Did they not read out the usual 3000 miles per hour nonsense that no one ever listens to?

Normally that will contain the words "by using the service you agree to our T&Cs that can be found online blah blah blah". If not, calls are recorded, so go for it and see how you get on 🙂 

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Not a word. 

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That's odd. Every year when I renew my contract they read out the T's and C's. I'd be staggered if they don't do the same for Glass/Stream.

I then get an email confirming my contract which also has the T's and C's in it. Did you not get one of those either? 

[best+of+the+best]

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@oj01 wrote:

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@Ed.B. wrote:

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@ChrisC29 wrote:

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@Ed.B. wrote:

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@ChrisC29 wrote:

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Again. I have signed no contract and no one read these terms to me, or suggested I was accepting such terms, at point of sale. 

When you take out a mobile phone contract they read you important terms that could cost you extra, such as the annual price increase. Until such time as sky do the same for their TV agreements, no contract has been formed that couldn't easily be challenged, in court or otherwise. 

---

How did you order? In store?

---

On the phone with sky

---

Did they not read out the usual 3000 miles per hour nonsense that no one ever listens to?

Normally that will contain the words "by using the service you agree to our T&Cs that can be found online blah blah blah". If not, calls are recorded, so go for it and see how you get on 🙂 

---

Not a word. 

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That's odd. Every year when I renew my contract they read out the T's and C's. I'd be staggered if they don't do the same for Glass/Stream.

I then get an email confirming my contract which also has the T's and C's in it. Did you not get one of those either? 

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He's probably got one @oj01 but doesn't use his My Sky app which shows every contract.

So I suggest you check the app @Ed.B. 18 months @£42.00 per month includes Sky TV services for 18 months which is a contract anything else is on a 31 rolling contract unless you opt for 18 month contract but Sky will always send out these as you have agreed to them.

If you haven't seen these or agreed to the T&Cs and Contract  @Ed.B. why are you paying £42.00 a month to come out of your bank account.

So if Sky suddenly start charging you £84.00 a month no doubt checking the My Sky app to dig out that Sky Stream Contract and the T&Cs will help you

It's down to you @Ed.B. to read the small print just cause you didn't sign anything doesn't mean it's not there 

CHECK THE MY SKY APP to check what you have agreed to 42×18

[Paul+Boland]

@Ed.B. 

When you order any Sky product you get a email confirming your order

In that email confirming your order

It tell's you how to access the terms and conditions in regards product ordered

In your account messages you have listed your terms and conditions 

It's quick and easy to track your order (and find your bill, credit-sale agreement(s) and full terms & contract) on the My Sky app.

[Ed.B.]

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@Paul+Boland wrote:

@Ed.B. 

When you order any Sky product you get a email confirming your order

It tell's you how to access the terms and conditions in regards product ordered

In your account messages you have listed your terms and conditions 

It's quick and easy to track your order (and find your bill, credit-sale agreement(s) and full terms & contract) on the My Sky app.

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No, it doesn't.

The closest it got was suggesting that I might like to download the my sky app for help 

 It alludes to 'important information' but most certainly doesn't say 'please review your contract and if you are unhappy with anything you have x days to cancel without penalty'.

There is no legal footing here for sky to enforce terms to which they have not specifically alerted me. 

I have absolutely no idea how to find the page you shared in the app, nor any 'messages'. 

[Paul+Boland]

@Ed.B. 

The terms and conditions are listed in your account 

It does tell you in order confirmation how to access your account and track your order 

You  access your account details on Sky Website  by login to  My Sky or by using My Sky app

It's up to you to read the terms and conditions in your account in regards to product ordered

By ordering any service or product you are automatically accepting a provider terms and conditions even if you did not read them

[Ed.B.]

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@Paul+Boland wrote:

@Ed.B. 

The terms and conditions are listed in your account 

It does tell you in order confirmation how to access your account and track your order 

You  access your account details on Sky Website  by login to  My Sky or by using My Sky app

It's up to you to read the terms and conditions in your account in regards to product ordered

By ordering any service or product you are automatically accepting a provider terms and conditions even if you did not read them

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In a court of law a judge would rule that these hoops and loops you're suggesting I jump through are 'unreasonable', unless Sky's email communications had specifically required that I view and accept them.

[Chrisee]

@Ed.B. sorry but @Paul+Boland is correct Sky will have emailed you the contract documants the fact thst message went to spam or whatever is not their problem. You are bound by the terms of the contract you entered into the evidence of that is you pay Sky and use the service. Courts have power to rule specific contract terms as "unfair" and therefore unenforceable but that is pretty rare and Sky's contracts are pretty standard. 

Before I retired I used to manage advice centres and regularly our advisors had to explain the clients that not having read the small print doesnt mean they are not bound by it.