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Discussion topic: Can’t recieve calls on both my sky mobiles
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Message posted on 01 Jun 2023 01:46 PM
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Can only make Sky to sky calls? Why? Please help
Can anyone help me understand why I can only make Sky to Sky calls please? Any other network trying to call me gets a this number is not recognised
Message posted on 01 Jun 2023 01:50 PM
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Re: Can only make Sky to sky calls? Why? Please help
There is an ongoing issue which is why your posts have moved to the topic at hand on it.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Jun 2023 01:50 PM
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Unable to receive calls
I have an iPhone 13 and I can make calls to other people, but since this morning no one can get through to me. I can make calls but when someone tries to call me it goes to voicemail with the response, "The person you are trying to call is currently unable to accept calls, please try again later". I've tried resetting my network settings etc. and nothing seems to work. Pls help! Thank you 😊
Message posted on 01 Jun 2023 01:52 PM
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Re: Unable to receive calls
@hannahcking
There is an issue which Sky are aware of and they are trying to fix it asap. Keep your eye on the post currently marked as the answer which will be edited with any significant updates.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 01 Jun 2023 01:56 PM
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Re: Can’t receive calls on Sky Mobile
I'm having the same issue I can't receive any calls on my mobile
Message posted on 01 Jun 2023 01:56 PM
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Re: Can’t recieve calls on both my sky mobiles
It's now 13.55 and apparently anyone trying to call me is getting an engaged tone. I run my own business and losing work because customers can't even leave a message!
Message posted on 01 Jun 2023 01:58 PM
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Re: Can’t recieve calls on both my sky mobiles
@garyperl
There is an issue which Sky are aware of and they are trying to fix it asap. Keep your eye on the post currently marked as the answer which will be edited with any significant updates.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 01 Jun 2023 02:00 PM
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I cannot receive incoming calls
My mobile phone will not accept incoming calls. It says it's not possible to connect phone or is a dead line.
Message posted on 01 Jun 2023 02:01 PM
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Sky Mobile can't receive incoming calls from outside Sky network
Any calls from land lines or non-Sky mobiles cannot be received by my Sky Mobile iPhone 12 (iOS 16.5)
I have tried the following suggestions but none have worked. The fact that Sky to SKy works but other networks and landlaines doesn't suggest it is a Sky problem?
REMOVE AND REINSTALL THE SIM CARD
TURN ON/OFF AIRPLANE MODE
TURN OFF DO NOT DISTURB
CHECK BLOCKED NUMBERS
DISABLE SILENCE UNKNOWN CALLERS
DISABLE DO NOT DISTURB WHILE DRIVING
RESET NETWORK SETTINGS
RESET ALL SETTINGS
UPDATE IPHONE
Any help appreciated
Message posted on 01 Jun 2023 02:02 PM
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Re: I cannot receive incoming calls
@14128JG There is currently a known issue under investigation by sky
Also see
https://www.sky.com/help/servicestatus
The above link may be inaccurate or may not yet should the latest information but should soon be updated to reflect current position
Message posted on 01 Jun 2023 02:03 PM
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Re: Sky Mobile can't receive incoming calls from outside Sky network
@CJMH There is currently a known issue under investigation by sky
Also see
https://www.sky.com/help/servicestatus
The above link may be inaccurate or may not yet should the latest information but should soon be updated to reflect current position
Message posted on 01 Jun 2023 02:03 PM
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Re: Unable to receive calls
Thanks so much Daniel! I'll keep an eye out 😊
Message posted on 01 Jun 2023 02:04 PM
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can't receive voice calls. "This number is not recognised", message
I have not been able to recieve any voice calls today. Any calls are met with the message "This number is not recognised". I'm now messaging my customers so I can call them back. 😕 There was an iphone update last night and I've gone through the handset help and advice
Message posted on 01 Jun 2023 02:05 PM - last edited: 01 Jun 2023 02:06 PM
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Re: can't receive voice calls. "This number is not recognised", message
@Sandy+Ramage There is currently a known issue under investigation by sky, see the marked answer for latest update
Also see
https://www.sky.com/help/servicestatus
The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position
Message posted on 01 Jun 2023 02:06 PM
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Re: Can’t recieve calls on both my sky mobiles
Can the Sky employee post and update please as the service checker says the issue is resolved but I still cant receive calls.... and seems like lots of others cant either.
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