This discussion topic is read only This discussion topic has been answered Discussion topic: Can’t recieve calls on both my sky mobiles

This message was authored by: Daniel0210 · ‎02 Jun 2023

You'll perhaps need to consider ordering a replacement SIM card

https://www.sky.com/help/articles/replacement-sim

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: MCJ76 · ‎02 Jun 2023

It's not good enough. Appalling really and raising complaint.

The hospital couldn't get through to me yesterday despite good reception....

today I can't verify two factor authentication for banks and failed...as the calls go straight to voicemail...

I don't have airplane mode on, I don't have do not disturb on, and the phone is not on silence

Sky says issue has been fixed...clearly not. Complaint raised. Loyal Sky customer >15 years, maybe time to leave

This message was authored by: Ashlea51 · ‎02 Jun 2023

It's now fixed for my mum here in central Scotland. Shocking though that this keeps happening. When her contracts up in August we won't be renewing

This message was authored by: KevNewMedia · ‎02 Jun 2023

Hi Everyone

I'm closing this thread down as the problem has been resolved. If you are experiencing further problems, please restart your device. If you still have a problem, please post as a new question and one of the community members will be along to help soon.

Thanks
Kev
Community Manager

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