sky tv and broadband/phone package

[jacky+57]

hi, I have had the sky tv package and broadband plus phone package for many years now and want to cancel my sky tv package as its to exspencive but keep my broadband and phone package. is the ok or will I have to cancel all, yours Jacqueline

[Mark39 · Accepted solution]

Providing you're not 'in contract' you can cancel your tv service by calling to give the 31 days notice required.

[jacky+57]

thank you for you swift answer, just another question , I pay my next bill on the 4th of July , and in the info period it says Period covered:4th July-3rd August . if I cancell on the day before my bill is due will this be my last payment, thanks in advance Jacqueline

[Mark39]

It won't, I'm afraid., because you're billed as normal during your notice period,  as though you hadn't cancelled. Sky will, of course, refund the inevitable overpayment back to the date your tv service actually ended.

[jacky+57]

but i will have paid from the 4th july to 3rd of August , which will be my 31 days period to cancel

[Daniel0210]

@jacky+57 

Bills are generated 14 days before your payment date so roughly half way through your notice period and at this point you'll still be a paying customer. Leave the payment method live otherwise you'll have problems. Any reimbursement for overpayment should be completed in about 6 weeks from your last day of connection. 

[Mark39]

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@jacky+57 wrote:

but i will have paid from the 4th july to 3rd of August , which will be my 31 days period to cancel

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Assuming your normal payment date is 4th monthly, if you cancel on 3rd July, your final bill will be produced during your notice period on 21 July.

[jacky+57]

hi, thank you for your swift reply. I have just talked to sky and canceled my tv package, they now say as on the 4 th july  i pay £121 then on 29th july I have to pay another £115  , this is discracful and one short of stealing money from there customers, they then said my broadband bill will be £60plus per month, I can get the same service for£34-99 from BT, (I have checked this out with them). no wonder people are leaving SKY in droves every day.

[Daniel0210]

@jacky+57 

The BT deal you're seeing will be as a new customer. You aren't a new Sky customer so it's very unlikely you'd receive a renewal offer near that price. 

[jacky+57]

so SKY try to intice new customers into there web then start hiking the prices

[Daniel0210]

@jacky+57 

All providers do it. 

Better discounts are offered to new customers as an incentive for them to join.

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer.

[SKY1992bf]

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@jacky+57 wrote:

so SKY try to intice new customers into there web then start hiking the prices

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@jacky+57  So do bt and other providers you'll be in same position in 12/24 months if you switch 

[Mark39]

Just as BT and many other providers do, I'm afraid. 

[jacky+57]

so I get 18 to 24 months of cheaper broadband and phone then jump back , is this the way forward with these companys

[SKY1992bf]

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@jacky+57 wrote:

so I get 18 to 24 months of cheaper broadband and phone then jump back , is this the way forward with these companys

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@jacky+57  Yep