Ended broadband, now in credit

[Louise11881]

Ended broadband, account shows its in credit. When will I get this back as refund??

[cookiemonsteruk]

@Louise11881 

It usually takes 6 weeks to issue the refund

[Louise11881]

Ok thank you. Crazy how payments to people are instant and yet trying to get money back takes ages!!!! 

[Daniel0210]

@Louise11881 

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Additionally if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Louise11881]

Yes still active

[Daniel0210]

@Louise11881 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Louise11881]

Thank you!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Louise11881.

[Addie15]

Update-We are closing this session now as this matter has been sorted. Thanks.