Discussion topic: my account is showing as suspended , but im up to date with my bill

This message was authored by: MikryMike · ‎02 Feb 2023

my sky account is showing as suspened ,but im up to date with my payments

This message was authored by: Addie15 · ‎02 Feb 2023

Update-We are closing this session now as the issue with us is resolved, and further help is being provided by the dedicated ID team. However, if you need help with anything else in the future, please do not hesitate to reach out. Thank you.

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This message was authored by: Daniel0210 · ‎02 Feb 2023

@MikryMike

Are you services (ie: TV, Broadband etc) restricted or just access to your account?

▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Mark39 · ‎02 Feb 2023

What's the background to this please? Do you pay by direct debit? Have you ,ade a manual payment? What does your Sky account show?

This message was authored by: caesarome · ‎02 Feb 2023

@MikryMike

Are you saying your account says restricted when you login but your services are working ?

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This message was authored by: SKY1992bf · ‎02 Feb 2023

@MikryMike Is it actually suspended or is the page showing access restricted

can you still use your services?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: MikryMike · ‎02 Feb 2023

it clearly says in my notifacations its suspended

This message was authored by: SKY1992bf · ‎02 Feb 2023

@MikryMike can you post a screenshot blocking out any personal information

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
If you would like to post a “Send Your Thanks to Sky” message please click Here

This message was authored by: caesarome · ‎02 Feb 2023

Are your services still working ?

Can you post a screenshot of what you are seeing but blank out your personal details like your name and acount number.

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This message was authored by: MikryMike · ‎02 Feb 2023

This message was authored by: MikryMike · ‎02 Feb 2023

im upto date with my bills , so dont know why it keeps saying this

This message was authored by: caesarome · ‎02 Feb 2023

Can you answer this that we have asked you a few times...

@caesarome wrote:

Are your services still working ?

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This message was authored by: MikryMike · ‎02 Feb 2023

i can still use my services, but trying to look at upgrading something , but it wont do it .

This message was authored by: MikryMike · ‎02 Feb 2023

yes my services are working

This message was authored by: MikryMike · ‎02 Feb 2023

my services are not restricted, so i dont know

This message was authored by: MikryMike · ‎02 Feb 2023

i pay by direct debit, and ive made a manual payment

Discussion topic: my account is showing as suspended , but im up to date with my bill

my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

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Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

Re: my account is showing as suspended , but im up to date with my bill

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