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Discussion topic: my account is showing as suspended , but im up to date with my bill

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This message was authored by MikryMike This message was authored by: MikryMike

my account is showing as suspended , but im up to date with my bill

my sky account is showing as suspened ,but im up to date with my payments

 


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This message was authored by Addie15 This message was authored by: Addie15 Answer

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Sky employee

Update-We are closing this session now as the issue with us is resolved, and further help is being provided by the dedicated ID team. However, if you need help with anything else in the future, please do not hesitate to reach out. Thank you.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

@MikryMike 

Are you services (ie: TV, Broadband etc) restricted or just access to your account? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

What's the background to this please? Do you pay by direct debit? Have you ,ade a manual payment? What does your Sky account show?

This message was authored by caesarome This message was authored by: caesarome

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

@MikryMike 

Are you saying your account says restricted when you login but your services are working ?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

@MikryMike  Is it actually suspended or is the page showing access restricted 

 

can you still use your services?


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my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

it clearly says in my notifacations its suspended

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

 @MikryMike  can you post a screenshot blocking out any personal information 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by caesarome This message was authored by: caesarome

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

Are your services still working ?

 

Can you post a screenshot of what you are seeing but blank out your personal details like your name and acount number.

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MikryMike
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This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

Screenshot 2023-02-02 at 13.40.53.png

MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

im upto date with my bills , so dont know why it keeps saying this

This message was authored by caesarome This message was authored by: caesarome

Re: my account is showing as suspended , but im up to date with my bill

Posted by a Superuser, not a Sky employee. Find out more

Can you answer this that we have asked you a few times...

 


@caesarome wrote:

Are your services still working ?


 

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If someone has helped you then please click on the LIKES button in their post.
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MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

i can still use my services, but trying to look at upgrading something , but it wont do it .

MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

yes my services are working

MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

my services are not restricted, so i dont know

MikryMike
Topic Author
This message was authored by MikryMike This message was authored by: MikryMike

Re: my account is showing as suspended , but im up to date with my bill

i pay by direct debit, and ive made a manual payment

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