my account is showing as suspended , but im up to date with my bill

[MikryMike]

[SKY1992bf]

@MikryMike  We're just waiting for your image to be approved before we can advise further 

[caesarome]

@MikryMike 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[MikryMike]

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to MikryMike.

[Addie15 · Accepted solution]

Update-We are closing this session now as the issue with us is resolved, and further help is being provided by the dedicated ID team. However, if you need help with anything else in the future, please do not hesitate to reach out. Thank you.

[Swelp]

My account is suspended through no fault of my own. I have made 2 payments total £90, as requested on auto telephone call. This was taken by Sky Intern according to my bank. I have over paid and still no sky tv. 

[Swelp]

Your customer service is absolutley disgusting. I've paid for a service and not getting it. 

[Mark39]

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@Swelp wrote:

Your customer service is absolutley disgusting. I've paid for a service and not getting it. 

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We're customers here, not Sky.

If you'd like us to try to help, we'll need full details.

[caesarome]

We are customers here and not Sky support so I would suggest that if your services have been suspended then this will be because a bill hasn't been paid so when did you make these payments, if it was today you will also need to setup a payment method and the payments need to be cleared before your services will be restored.

[Swelp]

Hi sorry think I've pressed every link trying to get to a human at sky. By phone it's saying my account is suspended  until I pay They won't allow me to chat to someone. My bank a/c was compromised but was assured my d/debits would be ok. Skys wasn't. So I paid an automated payment over the phone. Still no sky. I therefore checked bank & the payment went to Sky Intern. Still in limbo and paid twice now. 

[caesarome]

What shows via your online account here:

https://www.sky.com/manage/bill/

Have you set the direct debit up again, you can do it via that link.