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Discussion topic: Why is my second bill higher

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This message was authored by Aaron031 This message was authored by: Aaron031

Why is my second bill higher

I have recently just joined sky under a deal , I have paid my first bill but I was looking at my future ones why is my second bill higher then the agreed amount but for the third one it goes back down 


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Why is my second bill higher

Posted by a Superuser, not a Sky employee. Find out more

@Aaron031  Please see the guide here https://www.sky.com/help/articles/understanding-my-bills

 

Your first bill

You start paying for Sky from the date we switch you on. We’ll take your first payment 14 days after that and it covers your first month. For example:

  • Your TV is activated on 4 July, payment is taken on 18 July and covers the period from 4 July  3 August.

If your services are activated on the 29th, 30th or 31st of the month, and that month has 30 days in it, we’ll take payment 14 days before your next Payment Due Date and we’ll take your first and second bills at the same time.

Your second bill

We’ll take your second payment approximately 14 days after your first bill was paid, depending on whether you’ve changed your payment due date after your first bill.

Because you pay a month in advance, this covers next month’s bill. Using the example from the first bill:

  • Your second payment would be taken on 4 August and covers the period from 4 August  3 September.

If you check your bills in the My Sky app, online or on your Sky box, you might notice that the dates cover more than one month. This is because your second bill includes Sky Broadband and Sky Talk that was switched on since you paid your first bill. For example:

• Your Sky Broadband was activated on 18 July. Your bill covers from 18 July  3 August, then 4 August  3 September.

You’re now a month in advance with your payments. From now on, you’ll pay for one month at a time on your payment due date.

This bill also includes:

  • any Sky Store rentals or Sky Box Office events.
  • calls charges for calls you’ve made since Sky Talk was switched on, not included in your Sky Talk package.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Why is my second bill higher

Posted by a Superuser, not a Sky employee. Find out more

@Aaron031  Please see the guide here https://www.sky.com/help/articles/understanding-my-bills

 

Your first bill

You start paying for Sky from the date we switch you on. We’ll take your first payment 14 days after that and it covers your first month. For example:

  • Your TV is activated on 4 July, payment is taken on 18 July and covers the period from 4 July  3 August.

If your services are activated on the 29th, 30th or 31st of the month, and that month has 30 days in it, we’ll take payment 14 days before your next Payment Due Date and we’ll take your first and second bills at the same time.

Your second bill

We’ll take your second payment approximately 14 days after your first bill was paid, depending on whether you’ve changed your payment due date after your first bill.

Because you pay a month in advance, this covers next month’s bill. Using the example from the first bill:

  • Your second payment would be taken on 4 August and covers the period from 4 August  3 September.

If you check your bills in the My Sky app, online or on your Sky box, you might notice that the dates cover more than one month. This is because your second bill includes Sky Broadband and Sky Talk that was switched on since you paid your first bill. For example:

• Your Sky Broadband was activated on 18 July. Your bill covers from 18 July  3 August, then 4 August  3 September.

You’re now a month in advance with your payments. From now on, you’ll pay for one month at a time on your payment due date.

This bill also includes:

  • any Sky Store rentals or Sky Box Office events.
  • calls charges for calls you’ve made since Sky Talk was switched on, not included in your Sky Talk package.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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