I can't unlink my old/inactive account from my SKY id

[david_robins]

As the subject  states, I had an old Sky account a few years ago, left, and last year bought a new package.

It appears the old account is still registered in some way, because in My Details in my account, I can see the 'We've found an old inactive account linked to your Sky iD' message, above the blue button to Unlink it. But when I click that button, nothing happens. I've tried this countless times now.

In various parts of my account (such as Manage My Devices), I am greeted with the message that my account has closed, 'sorry to see you go' etc, alongside the old account number.

All the Virtual Assistant does is direct me to the My Settings unlink button (described above, not working).

Any help much appreciated.

[caesarome · Accepted solution]

@david_robins 

As you left Sky and then returned after being away for 24 months or more then your account will have been closed so you will need to set up a new Sky ID to use.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[drobins44]

@caesarome Thank you so much, that has fixed it (as you can tell by my posting under my new username)

Really appreciate your help.