Why is it so hard to cancel Sky?

[Paula1423]

We have been trying to reduce our sky bill since May. In May we cancelled our sports, we received an email confirming this.  But the following bill was even more so we decided to cancel our whole subscription. We contact you by phone specifically saying we wanted to STOP SKY. We have now received another email saying our sports is cancelled?!  WE WANT TO CANCEL STOP SKY !

It seems so easy to add things to SKY but to cancel is so ridiculously hard 

[MightyQuinn]

Hi @Paula1423   I'm afraid that you are not communicating with Sky here. This is principally a customer helps customer community. 

https://www.sky.com/cancel

[caesarome]

@Paula1423 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page.