Why is it so hard to cancel Sky?

[Paula1423]

We have been trying to reduce our sky bill since May. In May we cancelled our sports, we received an email confirming this.  But the following bill was even more so we decided to cancel our whole subscription. We contact you by phone specifically saying we wanted to STOP SKY. We have now received another email saying our sports is cancelled?!  WE WANT TO CANCEL STOP SKY !

It seems so easy to add things to SKY but to cancel is so ridiculously hard 

[MightyQuinn]

Hi @Paula1423   I'm afraid that you are not communicating with Sky here. This is principally a customer helps customer community. 

https://www.sky.com/cancel

[caesarome]

@Paula1423 

You need to contact Sky and give them 31 days notice to cancel it, so you can either call or use the messaging service to do this.

https://www.sky.com/help/articles/cancel-sky-tv

Select "No, I still need help" at the bottom of the page.

[cancelsky10]

Hi.  The contact number on this page is only a technical services line.  there are no account management options.  this is diabolical.  the chat services on this Cancel your Sky TV page are unavailable. I'm honestly going to contact the ombudsman as this is surely illegal.

[Mark39]

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@cancelsky10 wrote:

Hi.  The contact number on this page is only a technical services line.  there are no account management options.  this is diabolical.  the chat services on this Cancel your Sky TV page are unavailable. I'm honestly going to contact the ombudsman as this is surely illegal.

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That's not the case. The number is for Sky's customer services.

[Daniel0210]

@cancelsky10 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.