What is Sky HD

[johnw1943]

What is Sky HD and why am I being charged for it

[SKY1992bf]

@johnw1943  Sky HD allows you to watch the sky entertainment channels in HD and is a chargeable extra, without it you can only watch SD

[johnw1943]

So if I don't watch Sky HD I can cancel that subscription ?

[Mark39]

Yes, subject to 31 days notice, unless it's included as part of a deal which has a minimum term.

[MarkGoldsmith]

It's worth bearing in mind that a lot of the SD channels carried on satellite are being turned off.

for example the BBC are turning off their SD satellite channels on the 8th January.

[nigea99 · Accepted solution]

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@johnw1943 wrote:

So if I don't watch Sky HD I can cancel that subscription ?

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It isn't just the SKY branded entertainment channels,  as many other entertainment channels also need the HD add on to watch in HD (e.g. those from UKTV - Alibi, W, Dave, Gold)

Although you can watch BBC , ITV, CH4 & CH5 in HD without it - although there is a quirk that C4 & CH5 downloads in HD need the HD add on 

alo if you have Netflix & haven't changed contracts recently then the HD add on also allowed you to watch watch 2 screens at the same time (new/renogiated contracts now work differently though) 

[Patrycja3]

Exactly !!! And also they don't tell you this 

[Mark39]

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@Patrycja3 wrote:

Exactly !!! And also they don't tell you this 

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If you don't quote the post, or mention the poster, we have no idea which post you're replying to.

It's up to you to understand what you sign up to or ask. 

[Patrycja3]

Thanks - noted

I read my contract when I renewed it and no mention of SKY HD.

They opt you in without asking if you want this subscription! especially since I have always opted out from SKY HD in my previous bills 2022 and then they opted me back in 2023 automatically without notification. I have spoken with SKY about this and at the time of my renewal there is no record to show that the agent even asked me if I want to opt in to this option. 

also if SKY cared for their loyal customers they would give them the heads up that at your renewal we automatically opt you back in! No mention of it anywhere ( I am happy to be shown where SKY explicitly mentions this in their contract or TOR that they opt you in and you have to call to remove this subscription) 

i would suggest that if you are not bothered about the HD channels save yourself some money and cancel it from the get go! Some channels they read out to me I have not even heard of so I was ok to remove this subscription of my bill. 

[Mark39]

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@Patrycja3 wrote:

They opt you in without asking if you want this subscription! especially since I have always opted out from SKY HD in my previous bills 2022 and then they opted me back in 2023 automatically without notification.

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Sky send you confirmation by letter or email when you sign up to a new deal which details the changes to your package.. 

[MarkGoldsmith]

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@Mark39 wrote:

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@Patrycja3 wrote:

They opt you in without asking if you want this subscription! especially since I have always opted out from SKY HD in my previous bills 2022 and then they opted me back in 2023 automatically without notification.

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Sky send you confirmation by letter or email when you sign up to a new deal which details the changes to your package.. 

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Indeed and all correspondance can be found in the My Messages section of your My Sky account either online or through the My Sky app.

[zalid]

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@MarkGoldsmith wrote:

It's worth bearing in mind that a lot of the SD channels carried on satellite are being turned off.

for example the BBC are turning off their SD satellite channels on the 8th January.

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It's getting to the point that HD sub should not be needed and HD should be the default. But then Sky would lose a bunch of money...

[PandJ2020]

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@zalid wrote:
and HD should be the default. But then Sky would lose a bunch of money...

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Nope as they would put the charge on everyone as part of the basic sub.

[MarkGoldsmith]

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@zalid wrote:

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@MarkGoldsmith wrote:

It's worth bearing in mind that a lot of the SD channels carried on satellite are being turned off.

for example the BBC are turning off their SD satellite channels on the 8th January.

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It's getting to the point that HD sub should not be needed and HD should be the default. But then Sky would lose a bunch of money...

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HD is the default on the Sky Streaming platform.