Vue cinema codes not working

[JGraham2]

Hello, when I try to redeem my codes I keep getting an error saying there has been an issue...codes are for this month for a Wed screen...any ideas? 

 

[Arc20]

Had same but Vue code checker said valid.  Tried again this evening & received slightly different error saying try later. So may be a known issue.  

[JGraham2]

Thank for the reply, yeah I did the checker too and it says codes are valid! Got the email from Skybsaying codes were ready and def still valid till the end of the month! Really annoying, trying to book for a show tomorrow! 

[Arc20]

Us too! 

[Spod87]

Same here! Want to book something for Sunday! Im wondering if it can be via a telephone booking 

[Arc20]

Said you could convert codes to qr & use in person at cinema but then bit of gamble to chance if seats/showing available.  

[Spod87]

How do you convert them? Ive emailed sky, waiting for a reply. 

[Arc20]

In the app.  There is a link in the wording under the codes. Think in the how to redeem section.  

[caesarome]

@JGraham2 

Have you selected a Friday or Saturday as the date ?

[peter-marlow+1966]

You can only  use the  codes  from Sunday  to Thursday  for this not on a Friday  or a Saturday. It does say that  on the app 

[StacyDawn83]

Same issue and error code when trying to book for a film on a Sunday - really frustrating. Tried via Vue app and browser, codes are definately valid when run through Vue checker but won't let me book seats

[Arc20]

Have been advised by Vue that they have a booking issue with their website and they are currently working on a resolution. The helpdesk person advised they cannot assist with vouchers and bookings but you can try to redeem them using the QR code in person at the cinema.  Unable to give timescale for resolution and confirmed the  issue only relates to using vouchers - normal bookings are ok.  

[StacyDawn83]

Spoke to Vue as well this afternoon in store and confirmed nationwide issues with their systems and no idea when it will be resolved.

Thanks for update

[caesarome]

Thanks for the update @Arc20 , I have marked your post as the answer so it appears near the top of the page so other people can see it.

[Spod87]

I mean, its a little convenient for Vue isnt it hahaha of course cash bookings work! Not to be a "karen " but its not good enough. This better be fixed by Sunday hahah